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Priya Prasanna Kumar

@priyaprasannakumar

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Experienced IT analyst and technical assistant specializing in QA.

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What I'm looking for

I seek a role leveraging QA, IT analysis, and production support in an agile, cross-functional team with opportunities to lead process improvements and mentor colleagues.

I am an accomplished IT analyst and technical assistant with over 7 years and 8 months of experience across software testing, business support, and production management in global organizations.

I have led QA and business-support activities for banking and digital-product projects, driven Salesforce testing and administration, managed test planning, defect management, SQL validations, and prepared KPI-driven reports for stakeholders.

I combine Scrum and Waterfall experience with Lean Six Sigma Black Belt discipline to deliver timely, documented, and compliant results while mentoring teams, coordinating cross-functional stakeholders, and supporting production operations in regulated environments.

Experience

Work history, roles, and key accomplishments

Technical Assistant

Qatar Shell GTL Limited

Aug 2024 - Jan 2025 (5 months)

Supported the Production Unit Manager and a 100+ staff team in daily operations, document control, SAP MM purchase order processing, and HSEQ visitor compliance to ensure timely materials delivery and IM compliance.

SharePoint Document Control Administrative Coordination Reporting

IT Analyst - Business Support

Tata Consultancy Services

Jan 2020 - Mar 2023 (3 years 2 months)

Served as Senior Test Analyst for a digital banking product, producing BRDs, test plans, KPIs and weekly/monthly reports while leading functional, regression and UAT cycles across Salesforce Sales/Service/Marketing clouds.

Salesforce Testing Test Planning UAT SQL KPIs Stakeholder Management

Test Analyst / Lead

Tata Consultancy Services

Nov 2015 - Jan 2020 (4 years 2 months)

Led testing for US banking projects including card management, payment processing and SFTP integrations; prepared test plans, executed HP-ALM/HP-UFT test suites, and delivered daily/weekly/monthly client reports to improve quality and compliance.

ALM HP UFT SoapUI Test Planning SQL