Open to opportunities

moaz ece

@moazece

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IT Support Engineer delivering reliable technical support across healthcare, government, and education.

Qatar

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What I'm looking for

I seek a hands-on IT support role where I can resolve incidents, manage user accounts, support networks/systems, and collaborate with teams while growing technically and delivering strong customer service.

I am an IT Support Engineer with over four years' experience providing end-user and system support across government, educational, and event environments. I specialize in incident management, hardware/software troubleshooting, user account administration, and maintaining business continuity with a customer-focused approach.

I have implemented and supported platforms such as ServiceNow, Freshservice, SCCM, RDP, and e-learning systems, trained stakeholders, coordinated vendor escalations, and delivered on-site support for large-scale events. My certifications include CCNA, CEH v10, and MCSE, and I bring strong communication, documentation, and cross-team collaboration skills.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

General Authority of Customs

Jan 2025 - Present (9 months)

Provide application and system support for Al Nadeeb, Huqoq, and Customs e-Mazad platforms; manage user accounts and resolve incidents while coordinating with vendors to ensure secure access and business continuity.

ServiceNow Application Support Incident Management Training Documentation

IT Support Engineer

Community College of Qatar

Aug 2023 - Dec 2024 (1 year 4 months)

Delivered technical support for staff and students, resolving hardware, software, and network issues and supporting Blackboard and Banner e-learning platforms to maintain service availability.

Black Board Learn Banner Active Directory O365 Remote Support User Training

Junior Engineer

Communications Regulatory Authority

Apr 2022 - Dec 2022 (8 months)

Monitored spectrum signals to detect unauthorized transmissions, performed frequency analysis and drive tests using Infovista, and produced reports with optimization recommendations for telecom operators.

Frequency Troubleshooting Reporting

IT Support Technician

Dallah

Jun 2021 - Dec 2021 (6 months)

Installed and maintained IT infrastructure for FIFA Ticketing & Fan ID systems, provided on-site technical support, responded to incidents, and replaced faulty equipment to ensure event operations.

Ticketing Systems Incident Response Fan ID Systems

IT Support Technician

Mannai Corporation

Dec 2020 - Jun 2021 (6 months)

Installed, configured, and maintained printers and IT devices, resolved network and software issues, and supported end-user IT requirements across multiple sites.

Printer Maintenance Configuration SCCM Remote Support End User

Education

Degrees, certifications, and relevant coursework

Jawaharlal Nehru Technological University

Bachelor of Technology, Electronics and Communications Engineering

2016 - 2020

Completed a Bachelor of Technology in Electronics and Communications Engineering at JNTU affiliated St. Mary's College, focusing on electronics and communication systems.