Open to opportunities

Amenaghawon Nancy

@amenaghawonnancy

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Remote-ready customer support professional with 6+ years delivering reliable solutions.

Nigeria

Message

What I'm looking for

I seek a remote role where I can apply customer support and admin expertise, use Zendesk/CRM tools, improve processes, and grow into broader operations or account support responsibilities.

I am a remote-ready customer support professional with over six years' experience providing high-quality support across phone, email, chat, and in-person channels. I consistently achieve first-contact resolution and excel in high-volume environments using Zendesk and Siebel CRM.

My background spans telecom, construction, retail, and professional administrative support, where I handled ticketing, reporting, scheduling, and accounts tasks. I have driven measurable results such as a 40% sales increase at a furniture retailer and cost reductions through supplier optimization.

I am proficient with Google Workspace, Microsoft Office, Asana, Slack, Sage, and other tools, and I bring strong communication, attention to detail, and reliable task ownership to distributed teams. I enjoy improving processes, training colleagues, and supporting operational and financial workflows.

Experience

Work history, roles, and key accomplishments

Current

Accounts Clerk

Current

Mike Igbokwe (SAN) & Co.

Jun 2022 - Present (3 years 8 months)

Maintain accurate financial records, process accounts payable/receivable, reconcile bank statements, and prepare management reports while using Sage to support day-to-day accounting and internal training for new staff.

Accounts Payable Bank Reconciliation Financial Reporting Excel Bookkeeping Administrative Support

Admin Officer

Soteria Eye Clinic

Sep 2021 - May 2022 (8 months)

Provided executive administrative support to the CEO, coordinated B2B relationships with HMOs and suppliers, managed records and budgets, and implemented process improvements to enhance operational efficiency.

Executive Support Vendor Management Budget Management Records Management Reporting Process Improvement Scheduling Google Workspace

Administrative Executive

Itoro Casa Interiors & Furniture

Sep 2020 - Aug 2021 (11 months)

Managed client enquiries, scheduling, and front-desk operations while supporting sales and inventory coordination, contributing to a 40% sales increase within one year through exceptional customer engagement.

Customer Engagement Sales Support Scheduling Inventory Coordination Client Relations Front Desk Operations Marketing Support CRM

Front Desk / Retail Sales Support

Youtopia Beauty Ltd

Jun 2019 - Aug 2020 (1 year 2 months)

Managed inventory and supplier coordination, supported sales through customer education and upselling, and handled inbound/outbound communications to ensure timely resolution and operational readiness.

Inventory Management Upselling Customer Service Procurement Support Communication Retail Operations

Customer Service Executive

Pazino Engineering & Construction Ltd

Jan 2016 - Dec 2018 (2 years 11 months)

Managed customer enquiries via phone, chat, and email with timely resolution, implemented a digital filing system, coordinated debt recovery, and reduced operational costs through supplier optimization.

Customer Support Digital Filing Systems Debt Recovery Reporting Phone Support Email Support Cost Optimization

Customer Care Representative

MTN Nigeria

Dec 2012 - Dec 2015 (3 years)

Handled high-volume inbound calls, resolved account-related issues to achieve first-call resolution standards, and maintained accurate customer records in a fast-paced telecom support environment.

Call Resolution Phone Support Account Related Issues Zendesk Communication