Amelia Wilson
@ameliawilson
I coordinate customer visits, quality checks, collections, and accurate operational records.
JamaicaWhat I'm looking for
I'm currently supporting Konnexx Service Limited as a Dispatch Agent and Quality Control Agent, confirming customer visits, monitoring technician issues, reviewing calls, coaching agents, and completing end-of-day equipment reports.
Previously, I handled delinquent accounts, payment arrangements, loan applications, and customer documentation at Sutherland Global Services. At Shayton Sand & Services Ltd, I maintained accurate material, weight, transaction, and invoice records while supporting customers and drivers.
Experience
Work history, roles, and key accomplishments
Dispatch Agent
Konnexx Service Limited
Jul 2024 - Present (2 years 2 months)
Ensured customer visits are confirmed and coordinated with technicians, reporting issues to team leads. Completed end-of-day reports and monitored calls to coach agents on performance.
Quality Control Agent
Konnexx Service Limited
Jul 2024 - Present (2 years 2 months)
Listened to calls to ensure agents contact customers and coached agents in areas of weakness. Ran call files to keep customers informed of technician delays and verified job accuracy.
Utilized various communication channels to contact customers and resolve outstanding payment issues. Maintained accurate documentation of collection activities in compliance with policies.
Assisted customers in completing loan applications, providing guidance and ensuring required documentation was submitted. Evaluated creditworthiness and verified information to determine loan eligibility.
Assisted customers with delinquent accounts, reducing outstanding balances and improving collection rates. Conducted investigations and negotiated payment arrangements.
Scale Operator
Shayton Sand & Services Ltd
Dec 2019 - Sep 2022 (2 years 9 months)
Checked and verified identification and documentation of incoming and outgoing materials. Entered data into computer systems and maintained accurate records of weights and transactions.
Education
Degrees, certifications, and relevant coursework
Distinction College
Certificate, Paediatric Patient Care
2012 - 2023
Completed a Paediatric Patient Care Technician program, earning City and Guilds, ABE Endorsed, and Distinction College certificates.
Oberlin High School
High School Diploma, General Studies
2014 - 2018
Completed secondary education with 4 CSEC subjects including Human and Social Biology, Information Technology, Mathematics, and Physical Education.
Kingston High School
High School Diploma, General Studies
2013 - 2014
Attended Kingston High School for one year of secondary education.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
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