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amelia maglasang

@ameliamaglasang

Virtual Property Manager managing short-term rentals across Airbnb, Booking.com, and Agoda, keeping calendars accurate and guests informed.

Philippines

Message

I manage short-term rental operations as a self-employed Virtual Property Manager & STR Specialist, coordinating listings across Airbnb, Booking.com, and Agoda while maintaining calendar accuracy and preventing double bookings.

I handle guest communications from pre-arrival through post-departure, using automated message templates and responding in under 15 minutes on average. I also manage escalations, refund requests, and platform disputes.

For turnovers and maintenance, I triage requests remotely and schedule local cleaning crews and contractors. I manage smart-lock guest codes and troubleshoot access and connectivity issues.

Earlier, I provided technical support for ISP, Wi-Fi, and hospitality network issues, and supported the House of Representatives CARE Program with constituent requests and community documentation. I also volunteered as an emergency dispatcher with ERUF.

Experience

Work history, roles, and key accomplishments

Volunteer Emergency Dispatcher & Personnel

ERUF (Emergency Rescue Unit Foundation)

Coordinated emergency dispatch communications between response teams, hospitals, and patients in fast-paced, high-stress environments. Maintained calm, authoritative communication while gathering critical information and organizing rapid incident response.

Emergency Dispatch Prioritization De escalation Communication Skills Incident Response

Operations & Program Support Consultant

House of Representatives CARE Program

Managed high-volume constituent requests and organized community documentation using Microsoft Office and Google Workspace. Served as the main point of contact between community stakeholders and government agencies to ensure timely follow-ups and service delivery.

Microsoft Office Google Workspace Data Management Cross functional Coordination Reporting

Technical Support Representative

CallTek Center International / 1&1 Internet / PhilAm Outsour

Provided step-by-step phone/chat troubleshooting for ISP, modem/router, Wi-Fi, email, DNS, and hospitality network connectivity issues. Assisted hotel front-desk staff and VIP guests with remote VPN, SSID, and wired network troubleshooting.

Technical Troubleshooting ISP Modem Router Setup WiFi Email DNS Hospitality Networks VPN SSIDs Ticketing Systems Escalation Management SLA First Contact Resolutions

Virtual Property Manager & STR Specialist

Self-Employed

Managed end-to-end multi-unit operations across Airbnb, Booking.com, and Agoda, maintaining 100% calendar accuracy and preventing double bookings. Executed automated guest communications, achieving under 15-minute response times and high review ratings.