At TELUS International Philippines, I spent six years supporting Airbnb guests and hosts through disputes, emergency cancellations, listing issues, and payout concerns. I learned how Resolution Center cases are reviewed and how to document claims and refunds.
Since 2018, I’ve managed short-term rental listings for owners, using PriceLabs custom rules and gap-night strategies to support occupancy and revenue. I also manage calendars across Airbnb, Vrbo, Booking.com, and other platforms to prevent double-bookings.
I coordinate turnovers with TURNO and Breezeway, including cleaning schedules, smart locks, and property-readiness tracking. For guests, I provide support from their first inquiry through check-out and prepare evidence for property damage and AirCover claims.
I prepare monthly owner financial statements covering channel revenue, occupancy, expenses, and net payouts. I also create guest guidebooks and operating SOPs so properties can run consistently without constant owner involvement.
