Open to opportunities

Amber Ovalle

@amberovalle

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Dedicated customer service professional with diverse experience in various roles.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities and values work-life balance.

I am a dedicated customer service professional with extensive experience across multiple industries. My journey began at Lowe's, where I honed my skills in customer service, inventory management, and team collaboration. I progressed through various departments, gaining valuable knowledge and earning certifications in forklift operation. My ability to adapt and learn quickly allowed me to excel in roles that required both technical skills and interpersonal communication.

After my time at Lowe's, I worked as a scanner at the Brazoria County Courthouse, where I ensured the accurate digitization of important documents. I then transitioned to a Library Clerk position, coordinating deliveries for multiple branches and managing interdepartmental mail. Most recently, I served as a Call Center Representative for Reef and Risetek Global, assisting clients with payment processes and providing essential information. My diverse background has equipped me with strong problem-solving abilities and a commitment to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Call Center Representative

Reef and Risetek Global

Jan 2022 - May 2024 (2 years 4 months)

Served as a Call Center Representative for the RISNYC campaign, assisting callers with payment processing and boot case resolution for the NYC Department of Finance. Verified registration and insurance documents for all states, providing accurate information and instructions to callers. Utilized Five9 and Connexone systems to manage calls and close cases efficiently.

Customer Service Payment Processing Call Center Operations Problem Solving Five9 Communication Data Entry ConnexOne

Library Clerk

Brazoria County

Aug 2021 - Jan 2022 (5 months)

Sorted and coordinated the distribution of new books to twelve different library branches across the county. Managed interdepartmental mail and other items requiring delivery between branches. Responsible for making daily deliveries and pickups using a company van.

Logistics Coordination Sorting Mail Book Processing

Scanner

Brazoria County Courthouse

Aug 2019 - May 2020 (9 months)

Gathered and processed daily paperwork from various departments, ensuring accurate scanning and proper labeling into the computer system. Maintained organized records for shredding and assisted with scanning historical documents, including those from the Sheriff’s Department. Provided support to the Elections Department when workload permitted.

Document Management Data Entry Systems

Customer Service Associate

Lowes

May 2015 - Aug 2019 (4 years 3 months)

Provided comprehensive customer service across multiple departments, including Outside Lawn and Garden, Appliances, and Delivery. Managed inventory, processed orders, and ensured accurate stock counts using Sterling and Genesis systems. Operated forklifts and other heavy equipment daily to facilitate product movement and delivery staging.

Customer Service Inventory Management Order Management Sterling Genesis Logistics Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Columbia High School

High School Diploma, General Studies

Grade: A & B student

Activities and societies: Band, Choir, Color Guard

Achieved high A & B grades and excelled in Science and English classes. Participated in various extracurricular activities including band, choir, and color guard. Maintained perfect attendance and an exceptional academic record.