Amber McClendon
@ambermcclendon
Customer service professional resolving high-volume inquiries and complaints to keep clients satisfied.
United StatesWhat I'm looking for
I’ve handled high-volume inbound and outbound calls, resolved inquiries and complaints promptly, and kept customer records up to date to ensure consistent follow-up. At General Dynamics, I provided accurate product information through clear communication while maintaining a positive, professional demeanor.
More recently, I supported soldiers and their families with chaplain collaboration, helped organize religious services and events, and led military meetings to improve communication. I’m comfortable juggling multiple priorities and training new team members on customer service protocols.
Experience
Work history, roles, and key accomplishments
Chaplain Assistant
United States Army
Aug 2022 - Apr 2026 (3 years 8 months)
Provided spiritual support to soldiers and families, collaborated with chaplains on counseling and crisis intervention, and organized religious services.
Sales Associate
Verizon Wireless
Dec 2020 - Jul 2022 (1 year 7 months)
Resolved customer inquiries and complaints promptly to ensure satisfaction and managed customer complaints.
Customer Service Representative
General Dynamics
Apr 2016 - Dec 2020 (4 years 8 months)
Delivered exceptional customer support by resolving inquiries and complaints, managed high-volume calls, and trained new team members.
Education
Degrees, certifications, and relevant coursework
Penn Foster Career School
Diploma, Medical Coding and Billing
Diploma in Medical Coding and Billing from Penn Foster Career School, expected in September 2026.
Valencia College
Associate of Arts, Paralegal Studies
Associate of Arts in Paralegal Studies from Valencia College.
Columbus Technical College
Associate of Science, Human Resources
Associate degree in Human Resources from Columbus Technical College.
A. Crawford Mosley High School
High School Diploma, General
High school diploma from A. Crawford Mosley High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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