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Susan Petitdemange

@susanpetitdemange

Technical writer at LifeScan who designed a Confluence knowledge base and authored 1,000+ articles.

At LifeScan, I designed a Confluence knowledge-base architecture and authored 1,000+ articles for developer and support teams. I established content standards, tagging conventions, and review cycles to improve findability, reduce duplication, and keep content current.

At Boehringer Ingelheim (via Aqueor), I managed controlled documents through drafting, review, approval, archival, and release in Veeva Vault and a regulatory submissions system. As a Key User, I trained authors and guided teams through new platforms and workflows.

Across regulated pharmaceutical and life-sciences environments, I’ve developed and consolidated SOPs, job aids, and work instructions with SMEs and stakeholders. My documentation work has also covered technical systems, troubleshooting content, diagrams, and content standards.

Experience

Work history, roles, and key accomplishments

Current

Technical Editor & Document Specialist

Current

Distributed Proofreaders

May 2026 - Present (6 months)

Apply multi-stage quality processes and remote collaboration standards to produce accurate, consistently formatted documentation; resolve ambiguities with distributed teams to uphold defined quality standards.

Quality Assurance Documentation Remote Collaboration

Technical Writer, Regulatory Affairs

Boehringer Ingelheim

Apr 2025 - Apr 2026 (1 year)

Served as Key User, training authors and guiding teams through new documentation platforms and workflows. Managed the full document lifecycle in Veeva Vault and a new regulatory submissions system, maintaining complete revision histories for audit readiness.

Veeva Vault Document Lifecycle Regulatory Affairs Quality Management Systems Stakeholder Review Training Authorship

Technical Writer, Help Desk

CAM Industrial Solutions

May 2023 - May 2025 (2 years)

Designed documentation frameworks, standards, and style guides that standardized technical writing processes. Created and maintained technical documentation for backend and system configurations, collaborating with developers and IT engineers.

Technical Documentation Windows Server Active Directory Storage Recovery System Microsoft Visio Process Diagrams

Technical Writer, Procedural Documents

Bristol Myers Squibb

Nov 2020 - Jun 2023 (2 years 7 months)

Developed, updated, and consolidated SOPs, job aids, work instructions, and Visio process/component diagrams within a regulated pharmaceutical Quality Management System. Facilitated cross-functional workshops and managed the end-to-end documentation lifecycle.

SOPs Job Aids Working Instructions Microsoft Visio Quality Management Systems Cross Functional Workshops Requirement Traceability

Technical Writer, Regulatory Submissions

AstraZeneca

Aug 2020 - Nov 2020 (3 months)

Authored and structured regulated documentation to house style and agency requirements. Applied compliant naming conventions, cross-checked citations, and tracked content to meet regulatory timelines.

Regulatory Submissions Documentation Compliance naming conventions Citation Management

Jira Help Desk Content Manager

LifeScan

Sep 2018 - Apr 2020 (1 year 7 months)

Designed Confluence knowledge-base architecture and authored 1,000+ articles documenting system behaviors, configurations, and troubleshooting. Established content standards, tagging conventions, and review cycles that improved findability and reduced duplication.

Confluence Knowledge Management Content Standards Tagging Review Cycles Jira

Sr. QA/QC Documentation Manager

Johnson & Johnson

Jan 2017 - Dec 2018 (1 year 11 months)

Reviewed, updated, and tracked GxP forms, templates, and Visio process flows within a regulated quality system. Managed global glossary.

GxP Quality Assurance Quality Control Microsoft Visio Document Management Glossary Management

Sr. Technical Writer

Liberty Mutual

Jan 2014 - Dec 2018 (4 years 11 months)

Created taxonomy/metadata templates, process documentation, and Visio diagrams aligned to Quality Management standards including ISO 9001.

Taxonomy Metadata Process documentation Microsoft Visio ISO 9001 Quality Management

Sr. Technical Writer

Fiserv

Jan 2014 - Dec 2018 (4 years 11 months)

Created taxonomy/metadata templates, process documentation, and Visio diagrams aligned to Quality Management standards including ISO 9001.

Taxonomy Metadata Process documentation Microsoft Visio ISO 9001 Quality Management

Sr. Technical Writer

Pepco Holdings

Jan 2014 - Dec 2018 (4 years 11 months)

Created taxonomy/metadata templates, process documentation, and Visio diagrams aligned to Quality Management standards including ISO 9001.

Taxonomy Metadata Process documentation Microsoft Visio ISO 9001 Quality Management

Education

Degrees, certifications, and relevant coursework

University of Michigan

Bachelor of Arts, English

Activities and societies: Golden Key International Honour Society, National Honor Society, Academic Scholarship

Bachelor of Arts in English from the University of Michigan. Member of Golden Key International Honour Society and National Honor Society, and recipient of an Academic Scholarship.