Amber Davis

Sold FedEx services to businesses within a designated territory, developing strategies to assist clients in effectively reaching their customers. Partnered with various internal teams to ensure smoother customer transitions and enhance service delivery.

Encouraged young boys and girls to embrace themselves and improve confidence through sports. Helped to develop basketball skills while organizing schedules and fundraisers for the team.

Established relationships with businesses to understand their shipping needs and developed appropriate pricing solutions. Prepared to assist with any shipping-related problems or complaints, ensuring strong customer relations.

Maintained price accuracy of goods and ensured adequate stock levels. Led the Service Desk team in handling returns, exchanges, and customer complaints. Trained new staff to ensure maximum performance and assisted customers with all inquiries.

Directed sales floor activities, ensuring excellence in customer service and effectively resolving store-level problems. Established sales goals, managed budgets, devised sales forecasts, and consistently maximized sales and profits. Oversaw personnel management, including interviewing, hiring, training, and mentoring new staff.

Focused on promoting diversity around campus and the Knoxville area. Organized various activities and events to educate others about minorities and foster cultural awareness.

Graduated with a Bachelor of Arts in Psychology, with a focus on Business Experience. Gained insight into business analytics and developed a strong foundation in psychology and finance.

Recognized as a Diversity Scholar, actively engaging in learning about other cultures and delivering presentations on campus to promote diversity and inclusion.