Amarachi Nze

I’m a customer-focused Customer Care Representative with four years of experience delivering exceptional service, administrative support, and appointment coordination across healthcare, consulting, engineering, and corporate environments. I manage high-volume client interactions with professionalism and empathy, while keeping communications clear and accurate.

In my current role at Behaviourprise Consulting, I’m the primary point of contact for clients through telephone, email, and virtual communications. I coordinate appointments, cancellations, rescheduling, and confirmations while managing multiple consultant calendars, ensuring records stay accurate, complete, and confidential.

Previously at Luma Care Support, I coordinated client appointments and caregiver schedules to support consistent, high-quality care delivery. I communicated with clients, caregivers, and supervisors to resolve scheduling changes and service concerns, and I completed data entry and administrative documentation to support daily office operations.

I bring strong organisational skills, attention to detail, and sound judgment—especially when handling confidentiality and privacy-sensitive information. I’m proficient in Microsoft Office Suite and scheduling systems, and I continuously improve through training such as Customer Service, Business English, and Gentle Persuasive Approaches (GPA) in dementia care.