Bethsaida Tagaca
@bethsaidatagaca
Client support specialist with strong administrative and documentation skills.
CanadaWhat I'm looking for
I am a detail-oriented client support specialist with extensive experience in customer service, administrative support, and system documentation. I reliably assist clients with inquiries across email and chat, troubleshoot issues, maintain accurate records, and communicate resolutions with professionalism and empathy.
My background includes frontline resident support in long-term care and multi-role administrative positions in academic settings, where I managed schedules, handled inquiries, prepared reports, and supported process improvements. I quickly learn new platforms and tools, maintain confidentiality, and perform effectively in fast-paced, high-accountability environments.
Experience
Work history, roles, and key accomplishments
Personal Support Worker
Cawthra Gardens Long Term Care Facility
Oct 2021 - Oct 2023 (2 years)
Served as primary point of contact for residents, families, and care teams, resolving concerns and documenting daily updates using electronic point-of-care systems to maintain accurate records and escalate issues appropriately.
Secretary – Senior High School
Saint Mary’s University
Aug 2018 - Jun 2019 (10 months)
Managed inbound calls, emails, and inquiries while maintaining organized digital and physical records, assisting students and staff with requests and preparing reports and schedules to support the principal's office.
Secretary – Publishing Office
Saint Mary’s University
Jul 2013 - Aug 2018 (5 years 1 month)
Provided customer support for print job orders and pricing inquiries, tracked orders and inventory, resolved customer complaints, and prepared operational reports to ensure accurate job completion.
Education
Degrees, certifications, and relevant coursework
TATESDA (Technical Education and Skills Development Authority)
Bookkeeping NC III, Bookkeeping
Enrolled in the Bookkeeping NC III training program through the TESDA online government program (ongoing).
QuickBooks Online (Intuit)
QuickBooks Online Certificate, Accounting / Bookkeeping
Ongoing QuickBooks Online coursework focused on online bookkeeping and accounting workflows.
ATAnderson College of Health, Business and Technology
Personal Support Worker, Healthcare
2020 - 2021
Grade: 92
Graduate with honors
MUManuel Luis Quezon University
Bachelor of Science in Computer Science Major in Info Tech, Information Technology
2000 - 2004
TATechnical Education and Skills Development Authority
Bookkeeping, Accounting
QuickBooks Online
Quickbooks, QuickBooks
2026 -
ATAnderson College of Business and Technology
Personal Support Worker Certificate, Personal Support
Completed a Personal Support Worker Certificate program at Anderson College of Business and Technology in Mississauga.
Manuel Luis Quezon University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science program completed at Manuel Luis Quezon University in the Philippines.
National Association of Career Colleges
Personal Support Worker Certification, Personal Support
Awarded Personal Support Worker Certification through the National Association of Career Colleges in Canada.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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