Morenike Abdurafii

I’m a reliable, detail-oriented Customer Support Specialist and Virtual Assistant with a strong customer-first mindset. I consistently deliver high-quality support by responding promptly, organizing workflows, and keeping communication professional.

In my freelance role (Jan 2024–present), I manage multiple client inboxes, handle inquiries via email, chat, and social platforms, and resolve issues with timely, accurate responses. I also schedule and coordinate appointments, organize data and documents using Google Drive and Sheets, and build workflow templates to improve efficiency for clients.

Previously, I worked as a Sales Representative (Jun 2022–2024), where I upsold and cross-sold products to help achieve monthly revenue targets. I handled inbound enquiries, promoted additional services, maintained high customer satisfaction, and turned customer complaints into sales opportunities through effective problem-solving.

Earlier, I supported customers at Skye Bank (2016–2017) by assisting with inquiries and complaints via email, calls, and chat. I collaborated with my team to streamline processes and improve response times, strengthening my ability to work effectively in fast-paced environments.