Open to opportunities

Amandeep kaur

@amandeepkaur9

Message

I deliver end-to-end travel support, resolving bookings, disruptions, refunds, and customer inquiries.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer-focused travel support or operations role where I can manage bookings, resolve complex travel issues, build client relationships, and contribute to a collaborative team.

I've supported travelers at EzeeFlight Private Limited, Shipra Travels, and PCM Travels, managing flight reservations, itinerary changes, cancellations, refunds, and travel-related inquiries across phone, email, and chat.

At PCM Travels, I handled high-volume domestic and international bookings for corporate, leisure, and group travel. I resolved complex disruptions, coordinated with airlines, hotels, and travel partners, and recommended suitable travel solutions based on customer needs.

I build long-term client relationships through personalized support, proactive communication, accurate records, and a customer-first approach. I've also mentored junior team members and helped them resolve customer issues.

Experience

Work history, roles, and key accomplishments

Senior Travel Executive

PCM Travels

Dec 2020 - Aug 2023 (2 years 8 months)

Delivered exceptional customer support via phone, email, and chat for domestic and international travel services. Managed high-volume bookings for corporate, leisure, and group travel while ensuring accuracy and customer satisfaction.

Customer Support Travel Operations Booking Management Problem Solving Relationship Management Sales Support Documentation Microsoft Office Google Workspace

Travel Operations & Customer Support Executive

Shipra Travels

Jun 2019 - Mar 2020 (9 months)

Managed end-to-end travel arrangements, including flights, hotels, and holiday packages, while ensuring a seamless customer experience. Assisted customers with itinerary planning, booking modifications, cancellations, and documentation requirements.

Travel Operations Customer Support Documentation Time Management Microsoft Office Google Workspace

Customer Support Executive

EzeeFlight Private Limited

Jun 2015 - Dec 2016 (1 year 6 months)

Delivered customer support through phone, email, and chat, assisting customers with flight reservations, itinerary changes, cancellations, refunds, and travel-related inquiries. Resolved customer issues efficiently by providing accurate information on airline policies, fares, baggage rules, and travel regulations.