angel kayte

I am a highly organized and detail-oriented professional with years of experience in the BPO industry, specializing in travel accounts. My expertise lies in customer service, problem-solving, and organizational tasks. I excel at managing inquiries, handling bookings, and ensuring customer satisfaction, which has been a cornerstone of my career.

In my recent role as a Customer Service Specialist at Booking.com, I successfully liaised between guests and partners to resolve various issues, ensuring a high level of customer service. Currently, as a Customer Service Navigator for Princess Cruises, I provide exceptional support throughout the cruise booking process, enhancing guests' experiences from selection to onboard activities. My ability to multitask and adapt to fast-paced environments allows me to deliver efficient solutions and maintain a positive customer experience.