Deepak Katiyar
@deepakkatiyar1
I lead travel operations, corporate travel delivery, and customer experience teams.
ZimbabweWhat I'm looking for
I've led travel operations across Uniglobe MKOV, IGT Solutions, Yatra.com, SOTC Business Travel, American Express, and Carlson Wagonlit Travels.
I manage corporate travel delivery, including ticketing, visas, forex, passports, itineraries, airline deals, travel documents, and customer support. I've supported major corporate accounts and coordinated with airlines, DMCs, internal teams, and external customers.
I focus on process and policy implementation, workforce management, call monitoring, loss control, DSAT, CSAT, and agent coaching. I use reporting and performance information to help teams meet operational objectives and timelines.
I've also trained travel agencies on IATA coding-decoding, Amadeus, Galileo, Abacus, and world geography while driving cross-selling, client retention, and new-business opportunities.
Experience
Work history, roles, and key accomplishments
AGM - Operations
Uniglobe MKOV
Feb 2026 - May 2026 (3 months)
Managed operations in the travel industry, overseeing daily activities and ensuring efficient service delivery.
Manager - Operations
IGT Solutions
Feb 2022 - Feb 2026 (4 years)
Managed operations in the travel industry, focusing on process implementation and customer satisfaction.
Manager - Operations
Uniglobe MKOV
Aug 2021 - Jan 2022 (5 months)
Managed operations in the travel industry, ensuring efficient service and client satisfaction.
Manager - Operations
Yatra.com
May 2018 - Jun 2020 (2 years 1 month)
Managed operations in the travel industry, overseeing daily activities and ensuring efficient service delivery.
Business Head - Operations
Luft Holidays (Unit of Udaan India Group)
Aug 2017 - Apr 2018 (8 months)
Led operations for a travel company, managing business development and operational efficiency.
Head - Technology Development & Implementation
Pricol Travels
Oct 2016 - Aug 2017 (10 months)
Headed technology development and implementation in the travel industry, focusing on system improvements.
Sr. Manager - Operation
SOTC Business Travel
Feb 2009 - Sep 2016 (7 years 7 months)
Managed operations in the travel industry, overseeing daily activities and ensuring efficient service delivery.
Sr. Travel Consultant
Skh Global
Sep 2008 - Dec 2008 (3 months)
Provided travel consulting services, assisting clients with travel planning and arrangements.
Led travel consulting services, managing client travel needs and ensuring satisfaction.
Implant Head
Carlson Wagonlit Travels
Feb 2001 - Mar 2006 (5 years 1 month)
Headed implant operations, managing on-site travel services for corporate clients.
Executive
Amit Air Travels and Tours
Dec 1998 - Feb 2001 (2 years 2 months)
Executed travel operations, assisting with bookings and customer service.
Executive
M/s Shivam International
Oct 1995 - Dec 1998 (3 years 2 months)
Executed travel operations, assisting with bookings and customer service.
Education
Degrees, certifications, and relevant coursework
Basinghania University
High School Diploma, General Studies
Completed 12th grade from Basinghania University in 2023.
Singhania University
Secondary School Certificate, General Studies
Completed 10th grade from Singhania University in 2020.
JDTYTLER School
High School Diploma, General Studies
Completed schooling from JDTYTLER School in 1995.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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