Nichole Mello

Leads enterprise-level strategic and operational planning for medical group governance, expansion, and development, including partnerships with independent and system-affiliated physician organizations. Oversees physician recruitment, credentialing, retention, and succession planning, and directs annual operating and capital budgets.

Directed multi-million-dollar operational strategy, resource allocation, and performance optimization across high-complexity, multi-site care environments. Designed and documented scalable SOPs and workflow models, and served as regulatory and compliance lead.

Developed and executed strategic plans for service line growth and quality enhancement. Oversaw financial performance, billing operations, and physician compensation metrics, ensuring compliance with billing regulations.

Directed day-to-day clinical operations and care management/population health programs, partnering with department leaders to resolve workflow issues and drive operational efficiency. Designed and implemented clinical guidelines and quality-improvement protocols.

Directed outpatient COVID testing and call center operations, overseeing a patient-facing coordination team and monitoring response times and service escalations. Led multidisciplinary teams using Agile principles to rapidly design, deploy, and refine high-visibility remote operational programs.

Led technology-enabled care management programs and optimized population health workflows for payer and provider system integration. Analyzed health data to identify disparities and drive targeted, measurable interventions.

Provided leadership and mentorship to outpatient clinical teams, including hiring, onboarding, and performance management. Designed and implemented clinical guidelines, quality-improvement protocols, and standards of practice.

Led EMR implementation and served as clinical product owner for system configuration, training, and optimization. Directed quality initiatives and compliance efforts across clinical operations.

Delivered patient-centered care and mentored new nursing staff; served as EMR super-user and patient educator.

Master of Science in Nursing Administration from Empire State College.

Bachelor of Science in Nursing from Empire State College.

Associate of Applied Science in Nursing from SUNY Adirondack.

Certified Health Coach from the Institute of Integrated Nutrition.