Open to opportunities

Teresa Martinez

@teresamartinez

Message

I lead scalable digital healthcare platforms and high-performing teams.

United States

Message

What I'm looking for

I seek senior operations roles in digital healthcare where I can scale teams, standardize processes, lead compliance, and drive measurable improvements in patient experience within a collaborative, cross-functional environment.

I am an operations leader with 20+ years of progressive experience in healthcare and digital services, including 7+ years leading a nationwide digital platform. I have built and scaled high-performance teams, established operational frameworks, and led compliance and regulatory reviews to enable consistent, efficient care delivery.

At a nationwide digital pharmacy platform I directly managed 20+ staff across 35+ locations, increased answered call rates by 30% and redemption counts by 33% through process optimization and targeted coaching. I created and implemented company-wide SOPs, partnered with leadership on go-to-market readiness, and aim to bring operational rigor and collaborative problem-solving to a growth-focused healthcare organization.

Experience

Work history, roles, and key accomplishments

Current

Operations & Digital Program Manager I

Current

Skin Medicinals

Jan 2018 - Present (7 years 7 months)

Led operations for a digital pharmacy platform serving patients across all 50 states and 35+ locations; directly managed 20+ staff and created company-wide SOPs. Improved answered call rate by 30% and increased redemption count by 33% within three months through process optimization and coaching.

Operations Management SOP Development Process Improvement Team Leadership Performance Monitoring Remote Team Management Patient Experience

Billing Manager

Forefront Dermatology

Jan 2016 - Jan 2018 (2 years)

Managed end-to-end billing operations, improving revenue cycle efficiency and reducing claim denials through enhanced workflows. Coordinated with physicians, pharmacies, and insurers to resolve discrepancies and improve collection rates.

Revenue Cycle Management Insurance Claims Medical Coding Billing Operations Workflow Optimization Collections

Technology / IT Data Entry

Ernst & Young LLP

Jan 2002 - Jan 2003 (1 year)

Performed data entry and screening of financial analyses and compliance tax data, maintaining accuracy and integrity of digital records. Updated financial data into supporting software to support tax and audit processes.

Data Entry Financial Data Management Compliance Attention To Detail Microsoft Excel