Amanda M
@amandam2
Dynamic customer service professional with 8+ years of experience.
What I'm looking for
I am a dynamic customer service professional with over 8 years of experience in fostering positive relationships and enhancing client satisfaction. My expertise lies in effective communication and problem-solving, ensuring a seamless and welcoming experience for all customers. I have a proven ability to manage multiple priorities while maintaining attention to detail, contributing to operational efficiency.
Throughout my career, I have worked in various roles, including as a Pharmacy Technician at Walgreens and the University of Cincinnati, where I assisted patients with prescription inquiries and medication management. My commitment to continuous improvement and collaboration within teams has allowed me to deliver outstanding service consistently. I thrive in fast-paced environments and am dedicated to optimizing patient care and addressing concerns effectively.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician
Walgreens
Feb 2019 - Present (6 years 5 months)
Prepared and filled prescriptions accurately and efficiently, ensuring strict adherence to safety protocols. Assisted customers in selecting over-the-counter medications and answered questions regarding proper use.
Pharmacy Technician
University Of Cincinnati
May 2020 - Sep 2024 (4 years 4 months)
Assisted patients with prescription inquiries and medication management, ensuring efficient stock levels and compliance with regulations. Collaborated with healthcare professionals to optimize patient care and utilized pharmacy computer systems for data entry.
Front Desk Associate
SPCA
Dec 2018 - Jan 2020 (1 year 1 month)
Managed front desk operations, including greeting visitors, processing adoptions, and scheduling appointments for veterinary services. Handled cash and processed donations, ensuring smooth operations and a welcoming environment.
Sales Associate
JCPenney
Nov 2015 - Nov 2018 (3 years)
Delivered exceptional customer service, enhancing client satisfaction and fostering long-term relationships. Assisted in inventory management, ensuring accurate stock levels and product availability, and conducted product demonstrations to drive sales.
Sales Representative
Ashley Furniture
Feb 2016 - Nov 2018 (2 years 9 months)
Analyzed competitor pricing and product offerings to ensure market competitiveness and inform sales strategies. Created and maintained relationships with key clients, resulting in increased customer loyalty and repeat business.
Education
Degrees, certifications, and relevant coursework
Central Ohio Technical College
Associate's Degree, Human Resources
Currently pursuing a degree in Human Resources, focusing on foundational principles and practices. Developing skills in talent management, employee relations, and organizational development.
Leilehua High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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