Samantha Bustos
@samanthabustos
Dedicated customer service professional with strong management skills.
What I'm looking for
I am a dedicated professional with over a decade of experience in customer service and three years as a receptionist. My strong work ethic and ability to thrive in fast-paced environments have allowed me to excel in various roles, including my current position as a Pharmacy Customer Associate at Bioplus Specialty Pharmacy. Here, I manage patient information, verify insurance, and ensure timely medication delivery, all while maintaining compliance with HIPAA regulations.
Previously, I served as a Manager and Bartender at Rack’em Billiards, where I honed my leadership skills by interviewing, training, and supervising staff. My role involved upselling products, managing inventory, and handling payroll, which provided me with a comprehensive understanding of operational management. I am a fast learner and adapt easily to new environments, always striving to exceed expectations and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Pharmacy Customer Associate
Bioplus Specialty Pharmacy
Jan 2024 - Present (1 year 5 months)
Verified patient HIPAA compliance and scheduled medication deliveries. Managed patient insurance verification and updates, including prior authorizations and copay card information.
Manager/Bartender
Rack’em Billiards
Jan 2012 - Dec 2023 (11 years 11 months)
Managed and supervised staff, including interviewing, selection, and training. Oversaw daily operations, conducted inventories, handled deposits, and managed payroll and data entry.
Customer Service Representative
Comcast Xfinity
Jan 2015 - Dec 2017 (2 years 11 months)
Handled inbound calls efficiently, scheduling appointments for installations. Addressed customer inquiries and concerns, ensuring timely resolution.
Education
Degrees, certifications, and relevant coursework
Pickens Technical College
Certified Nursing Assistant, Nursing Assistant
Completed coursework and training to become a Certified Nursing Assistant. Gained foundational knowledge and practical skills in patient care.
Futures Academy
GED, General Education
Obtained a General Education Development (GED) credential. Demonstrated proficiency in core academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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