SB
Open to opportunities

Samantha Bustos

@samanthabustos

Dedicated customer service professional with strong management skills.

United States

What I'm looking for

I seek a long-term position where I can leverage my skills and contribute to a team.

I am a dedicated professional with over a decade of experience in customer service and three years as a receptionist. My strong work ethic and ability to thrive in fast-paced environments have allowed me to excel in various roles, including my current position as a Pharmacy Customer Associate at Bioplus Specialty Pharmacy. Here, I manage patient information, verify insurance, and ensure timely medication delivery, all while maintaining compliance with HIPAA regulations.

Previously, I served as a Manager and Bartender at Rack’em Billiards, where I honed my leadership skills by interviewing, training, and supervising staff. My role involved upselling products, managing inventory, and handling payroll, which provided me with a comprehensive understanding of operational management. I am a fast learner and adapt easily to new environments, always striving to exceed expectations and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

BP
Current

Pharmacy Customer Associate

Bioplus Specialty Pharmacy

Jan 2024 - Present (1 year 5 months)

Verified patient HIPAA compliance and scheduled medication deliveries. Managed patient insurance verification and updates, including prior authorizations and copay card information.

Education

Degrees, certifications, and relevant coursework

PC

Pickens Technical College

Certified Nursing Assistant, Nursing Assistant

Completed coursework and training to become a Certified Nursing Assistant. Gained foundational knowledge and practical skills in patient care.

FA

Futures Academy

GED, General Education

Obtained a General Education Development (GED) credential. Demonstrated proficiency in core academic subjects.

Tech stack

Software and tools used professionally

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Samantha Bustos - Pharmacy Customer Associate - Bioplus Specialty Pharmacy | Himalayas