ZMZarina Makhatdinova
@zarinamakhatdinova
Dedicated customer service representative with over 8 years of experience.
United StatesWhat I'm looking for
I am a dedicated and personable Customer Service Representative with over 8 years of experience in retail, pharmacy, and medical office settings. My ability to build rapport with clients and manage administrative tasks has been key to my success in creating positive team environments. I am trilingual in English, Turkish, and Russian, which allows me to connect with a diverse range of customers.
Throughout my career, I have honed my skills in customer relations, scheduling, and appointment management. My experience at CVS Pharmacy involved assisting customers with prescription refills and inquiries, while also managing COVID-19 test kit preparations. I take pride in ensuring that inventory is organized and that pharmacy workflows are maintained efficiently. My previous roles at Signet Jewelers and Marshalls further developed my customer service skills, where I guided customers in their selections and ensured a welcoming shopping environment.
Experience
Work history, roles, and key accomplishments
Patient Services Representative (PSR)
Southwest Ohio ENT
Nov 2024 - Present (7 months)
Scheduled appointments and managed front-desk check-in/out procedures for patients. Provided essential administrative support in a medical office setting.
Customer Service Representative
CVS Pharmacy
Aug 2020 - Nov 2022 (2 years 3 months)
Assisted customers with prescription refills and inquiries, and prepared COVID-19 test kits while managing appointment preregistration. Supported drive-thru operations, maintained pharmacy workflow, and ensured inventory organization.
Jewelry Consultant
Kay Jewelers
Sep 2019 - Jul 2020 (10 months)
Guided customers in selecting jewelry aligned with their budget and preferences, specializing in bridal diamond consultation with knowledge of quality and specifications. Maintained a clean and organized retail space to enhance the customer experience.
Customer Service Representative
Marshalls
May 2018 - Sep 2019 (1 year 4 months)
Supported customers at registers and on the sales floor, handling product stocking and merchandising tasks. Ensured a welcoming and tidy store environment for shoppers.
Customer Service Representative
Rite Aid Pharmacy
Dec 2016 - Jun 2017 (6 months)
Assisted with prescription requests and refills, supporting pharmacy production and front-end tasks. Maintained medication inventory and ensured workplace cleanliness.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Science, Health Services Management
Currently pursuing a Bachelor of Science in Health Services Management. This program focuses on the administrative and operational aspects of healthcare.
SUSouthern New Hampshire University
Associate Degree, Health Services Management
Completed an Associate Degree in Health Services Management in 2017. This foundational program provided essential knowledge in healthcare administration.
Availability
Location
United StatesAuthorized to work in
Job categories
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