Open to opportunities

Crystal Witcher

@crystalwitcher

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Compassionate professional with 7 years in customer service and pharmacy.

United States

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What I'm looking for

I am looking for a role that values empathy and offers opportunities for growth.

I am an adaptable and compassionate professional with over 7 years of experience in customer service, pharmacy support, remote call center operations, and security services. My career has been marked by a commitment to creating positive client experiences and maintaining professionalism in every role. I have developed strong interpersonal skills and the ability to multitask effectively in fast-paced environments, which has allowed me to excel in various positions.

Throughout my career, I have gained a strong working knowledge of administrative tasks, dispatch coordination, and healthcare support procedures. My experience as a Pharmacy Technician has equipped me with the skills necessary to support pharmacists and ensure compliance with pharmacy regulations. I pride myself on my ability to provide courteous and knowledgeable assistance to patients and clients, always striving to make each interaction positive and meaningful.

Experience

Work history, roles, and key accomplishments

Current

Technician

Current

Brown-Gardiner Co

Jan 2024 - Present (1 year 6 months)

Welcomed and assisted customers to ensure a positive service experience. Supported pharmacists by entering patient/drug data and managing inventory.

Customer Service Pharmacy Operations Inventory Management Data Entry

Pharmacy Technician

UpStream

Dec 2022 - Present (2 years 7 months)

Provided courteous, knowledgeable assistance to patients and pharmacy clients. Entered prescription and insurance data accurately in pharmacy systems.

Pharmacy Operations Data Entry Inventory Management Regulatory Compliance

Tier 2 Customer Service Representative

Helpware

Dec 2021 - Present (3 years 7 months)

Handled high-volume inbound calls and live chat support for housing assistance programs. Resolved tenant and landlord application inquiries with empathy and professionalism.

Customer Service Live Chat Support Technical Support Troubleshooting Call Center Operations

Pharmacy Technician

Walgreens/Rite Aid

Jan 2021 - Present (4 years 6 months)

Delivered prompt and compassionate service to pharmacy customers. Entered prescription information, processed insurance, and managed inventory.

Pharmacy Operations Customer Service Data Entry Inventory Management Insurance Processing

Security Guard

Securitas Security

Jan 2019 - Present (6 years 6 months)

Monitored gated entry for commercial property; verified trucker and contractor credentials. Coordinated with dispatch teams and tracked entry/exit times.

Security Operations Dispatch Coordination Record keeping Access Control Documentation

Administrative Assistant / Direct Support

Rouses Corporate Office

Dec 2018 - Present (6 years 7 months)

Provided care for individuals with autism and elderly clients. Administered medication, prepared meals, documented activity logs, and ran errands.

Direct Support Documentation

Customer Service Representative

Arise

Apr 2017 - Present (8 years 3 months)

Delivered technical support for home appliance customers. Handled inbound sales calls and facilitated service team connections.

Technical Support Inbound Sales Customer Service Software support Call Center Operations

Education

Degrees, certifications, and relevant coursework

Rockingham Community College

Certificate, Pharmacy Technician

Activities and societies: 204 contact hours, 11.6 CEUs

Completed a comprehensive program covering pharmacy operations, medication handling, and patient support. Gained practical skills in administrative tasks, inventory management, and regulatory compliance.