Amanda Gilligan

Directs a multiyear enterprise customer program, aligning client leaders and internal teams on implementation priorities, milestones, and expectations. Led the company's largest completed data migration involving 674 million records and coordinates SMS migrations through Twilio.

Led a strategic account transition program scoped for more than 200 agency databases, coordinating customer readiness and delivery across competitor platform migrations. Managed parallel implementation priorities, scope changes, delivery risks, and customer reporting.

Managed enterprise software implementations, guiding customers through scope, schedules, delivery requirements, and expectations from planning through completion. Co-developed PMO documentation and processes and designed customized agency workflows.

Customized agency environments and product configurations around each customer's organizational structure and operating requirements. Validated product setup and resolved technical and access issues during onboarding.

Supported customer onboarding through account setup, workflow configuration, user training, and issue resolution in partnership with sales and implementation teams.

Master of Business Administration in Six Sigma, expected completion in December 2026.

Bachelor of Science in Business from the University of Phoenix, completed in October 2023.

Project Management Professional (PMP) certification from the Project Management Institute.