Looking for a job

Maddie Culnane

@maddieculnane

Message

I lead enterprise SaaS implementations, improving delivery governance, onboarding outcomes, and time to value.

United States

Message

What I'm looking for

I'm looking to lead enterprise SaaS implementation and onboarding teams, improve delivery governance and client outcomes, and build scalable processes that shorten time to value.

I've led enterprise SaaS onboarding and implementation at Mediafly, delivering global deployments of more than 2,000 users and supporting Fortune 500 clients.

As Manager of Project Management, I improved on-time completion from 78% to 89% by introducing formal governance, risk protocols, and cross-functional alignment. I led 3–5 project managers across roughly 75 accounts and a $10–15M ARR portfolio.

Earlier at Mediafly and InsightSquared, I managed 10–15 concurrent implementations in steady state and more than 25 during a full customer-base platform migration. I built onboarding documentation and delivery resources, translated client KPIs into dashboards, and guided projects from kickoff through go-live.

At POTOO Solutions, I built client onboarding, account-management operations, employee training, CRM reporting, and brand-protection programs as the company grew. I bring practical experience in delivery leadership, stakeholder communication, process design, and enterprise client outcomes.

Experience

Work history, roles, and key accomplishments

Manager, Project Management

Mediafly

Mar 2024 - Jun 2026 (2 years 3 months)

Led a team of 3–5 project managers, improving on-time completion from 78% to 89% through formal delivery governance. Onboarded 18 enterprise clients, including global deployments exceeding 2,000 users.

Project Management Team Management Project Governance Risk Management Client Onboarding SSO Salesforce Asana Smartsheet Jira Confluence Tableau

Senior Project Manager, Implementation

Mediafly

Jun 2022 - Mar 2024 (1 year 9 months)

Delivered 10–15 concurrent enterprise SaaS implementations, including Fortune 500 clients. Redesigned the client onboarding process and standardized delivery documentation across the team.

Project Management SaaS Implementation Client Onboarding Process Improvement Risk Management Stakeholder Management Asana Smartsheet Jira Confluence

Project Manager, Implementation

InsightSquared

Apr 2021 - Jun 2022 (1 year 2 months)

Managed a peak load of 25+ concurrent client implementations during a full customer-base platform migration. Built implementation documentation and delivery resources for new platforms.

Project Management SaaS Implementation Migration Client Onboarding Documentation Reporting Tableau

Director of Sales Operations

POTOO Solutions

Oct 2020 - Apr 2021 (6 months)

Stood up the company's first CRM with a six-month SugarCRM implementation, migrating 200 accounts and onboarding 15 users. Built dashboards for portfolio performance and at-risk accounts.

Sales Operations CRM Implementation SugarCRM Dashboard Development Account Management Contract Review

Director of Client Services

POTOO Solutions

Aug 2017 - Oct 2020 (3 years 2 months)

Identified the Amazon enforcement program that enabled the company's shift into brand protection. Built the first standardized client onboarding process and designed a one-week onboarding curriculum for new employees.

Client Services Onboarding Training Account Management Brand Protection Amazon Enforcement Process Design

E-Commerce Account Manager

POTOO Solutions

Aug 2015 - Aug 2017 (2 years)

Managed 10–15 concurrent client accounts representing $750K–$1.2M in ARR. Expanded client brand protection by implementing Amazon Brand Registry, Walmart, and eBay enforcement programs.

Account Management Ecommerce Brand Protection Amazon Brand Registry Walmart eBay Tableau Reporting