Open to opportunities

Bryce Johnson

@brycejohnson1

Message

Customer-focused operations leader with expertise in client success.

United States

Message

What I'm looking for

I am looking for a role that emphasizes strategic customer engagement and operational excellence, with opportunities for growth and collaboration.

I am a customer-focused operations leader with over 5 years of experience in client relationship management, team leadership, and operational optimization. My career has been dedicated to driving customer satisfaction, loyalty, and product adoption in fast-paced environments. I excel at leading cross-functional teams, managing customer lifecycles, and aligning operations with business objectives.

Currently, I serve as a Spa Manager at Oak Haven Massage, where I lead a team of over 100 individuals, enhancing customer retention and satisfaction while improving profitability. My previous roles have equipped me with the skills to optimize service delivery models and implement effective training programs that drive operational efficiency and culture improvements. I am passionate about leveraging data-driven decision-making and strategic customer engagement to foster scalable success.

Experience

Work history, roles, and key accomplishments

Current

Spa Manager

Current

Oak Haven Massage

Jan 2024 - Present (1 year 6 months)

Led operations for a 100+ person team, improving customer retention, satisfaction, and profitability. Developed new workflow processes, improving onboarding and NPS.

Customer Retention Customer Satisfaction Workflows NPS Team Leadership

Signals Intelligence Analyst

U.S. Army

Jan 2018 - Dec 2022 (4 years 11 months)

Interpreted critical intelligence data to support high-stakes military operations. Collaborated with interdepartmental teams to deliver time-sensitive decision-making insights.

Intelligence Analysis Military Operations Cross Functional Collaboration

Spa Manager

Massage Envy

Jan 2024 - Present (1 year 6 months)

Managed 30 staff, optimized internal scheduling and service delivery models. Enhanced upsell strategies and built monthly membership incentives to increase product adoption.

Scheduling Service Delivery Upselling

Account Manager & Broker

Total Quality Logistics

Jan 2023 - Present (2 years 6 months)

Managed high-volume logistics accounts, ensuring fulfillment and client success. Provided consultative service and grew revenue through efficiency and service excellence.

Logistics Management Account Management Client Success Consultative Sales Revenue Service Excellence

Spa Manager & Esthetics Educator

Paul Mitchell

Jan 2024 - Present (1 year 6 months)

Spearheaded client experience initiatives in a hybrid education and service environment. Delivered high NPS and customer satisfaction through process improvement and education programs.

Process Improvement NPS Customer Satisfaction Client Experience Education Programs

Education

Degrees, certifications, and relevant coursework

Unknown

Board Certified Esthetician, Esthetics

Obtained certification as a Board Certified Esthetician in 2023. This credential signifies expertise in esthetics, preparing for professional practice in the field.

Unknown

High School Diploma, General Studies

Completed high school education and received a High School Diploma in 2017. This foundational education provided essential academic skills and knowledge.