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Eduardo Suarez

@eduardosuarez3

Operations and customer success professional at Jackson Memorial Hospital, improving authorization workflows and supporting a 22-member remote team.

United States

Message

What I'm looking for

I'm seeking a fully remote role with a distributed organization that values strong communication, adaptability, and results.

At Jackson Memorial Hospital, I support a 22-member remote team as a go-to resource for guidance, coaching, and problem resolution. I work through complex authorization, insurance, billing, and operational issues, and partner with management to improve workflows.

I prepare KPI, productivity, quality, and operational reports, and have trained and onboarded approximately five team members. Earlier, I managed office operations and healthcare billing at Miami Beach Family and Sports Chiropractic Center and Angel Rehabilitation Center, and supported member care at Humana Inc. / Conviva Care Solutions.

Experience

Work history, roles, and key accomplishments

Current

Patient Finance Specialist

Current

Jackson Memorial Hospital

Apr 2018 - Present (8 years 6 months)

Serves as primary go-to resource for a 22-member remote team, providing guidance, coaching, and problem resolution. Prepares KPI, productivity, and quality reports, and supports workflow improvements and training.

Customer Service Team Leadership Coaching Training KPI Reporting Quality Reporting Workflow Optimization Insurance Verification Authorization Billing Excel Microsoft Word Outlook Microsoft Teams Zoom

Customer Care Specialist

Humana Inc.

Apr 2017 - Apr 2018 (1 year)

Handled high-volume inbound calls, provided customer care, verified insurance eligibility, and resolved member questions with a first-contact-resolution mindset. Consistently achieved strong quality-assurance and KPI performance.

Customer Service Inbound Calls Insurance Verification Authorization Problem Solving Documentation KPI Performance Quality Assurance

Office Manager

Miami Beach Family and Sports Chiropractic Center

Jan 2012 - Apr 2017 (5 years 3 months)

Managed day-to-day front and back office operations including scheduling, billing, insurance verification, and patient support. Led, hired, trained, and coached staff, and supported clinical operations as a chiropractic assistant.

Office Management Billing Insurance Verification Scheduling Corporate Trainer Team Leadership Healthcare Billing Collections Patient Support Financial Analysis Inventory Management

Office Manager

Angel Rehabilitation Center

Jan 2007 - Dec 2011 (4 years 11 months)

Coordinated staff and daily office operations including insurance and patient billing, data entry, scheduling, inventory, cash flow, and payment processing. Prepared payroll and worked closely with ownership to ensure priorities were completed on time.

Office Management Staff Coordination Insurance Billing Data Entry Scheduling Inventory Management Cash Flow Management Payment Processing Payroll Problem Solving

Pier Agent Specialist

Royal Caribbean Cruise Lines

Jan 2005 - Dec 2007 (2 years 11 months)

Provided high-volume guest service in a fast-paced cruise terminal environment, assisting arriving and departing travelers. Reviewed travel documentation for government requirements and entered guest information accurately into computer systems.

Customer Service Guest Service Documentation Review Data Entry Coordination Teamwork