Open to opportunities

Thomas Hinton

@thomashinton

Message

I am an operations and customer service leader specializing in health and wellness and team performance.

United States

Message

What I'm looking for

I seek a leadership role in operations or customer service within health & wellness or fitness where I can improve processes, mentor teams, drive member retention, and uphold high safety and service standards.

I am an energetic, results-driven professional with over 7 years of experience in customer service, operations management, and health & wellness services. I lead teams, train staff, and deliver exceptional guest experiences in fast-paced spa and fitness environments.

At iCRYO and other wellness facilities I managed daily spa operations, scheduling, and treatments, boosting membership retention through personalized service and proactive client engagement. I hold ServeSafe, CPR/AED/First Aid certifications and excel at improving operations, enforcing safety standards, and resolving service issues quickly.

Experience

Work history, roles, and key accomplishments

Manager / Recovery Technician

iCRYO

Jan 2022 - Jan 2025 (3 years)

Managed daily spa operations, staff scheduling, and team performance while delivering cryotherapy and recovery treatments; boosted membership retention through personalized client engagement.

Team Leadership Staff Training Cryotherapy Recovery Treatments Customer Service Scheduling

Assistant Dietary Manager

Elmcroft of Northridge

Jan 2019 - Jan 2021 (2 years)

Led dietary staff and kitchen operations ensuring compliance with food safety and sanitation standards; prepared meals to meet dietary restrictions and maintained facility cleanliness.

Food Preparation Food Safety Staff Supervision

Team Leader

Chick-fil-A

Jan 2017 - Jan 2019 (2 years)

Directed shift operations and coached team members to meet performance goals while delivering outstanding customer service in a high-volume environment.

Team Leadership Food Safety Training

Manager

True REST Float Spa

Jan 2022 - Present (3 years 7 months)

Oversaw spa operations, scheduling, and inventory management to maintain a consistent, relaxing guest experience and resolve service concerns promptly.

Operations Management Scheduling Inventory Management Customer Service Guest Experience Conflict Resolution

Overnight Manager

Planet Fitness

Jan 2021 - Present (4 years 7 months)

Ensured a safe, clean, and welcoming environment during overnight shifts, handled membership inquiries and sales, and completed facility closing duties.

Night Operations Facility Safety Customer Service Membership Sales Conflict Resolution Facility Closing Reporting

Education

Degrees, certifications, and relevant coursework

North Carolina Central University

Bachelor of Science, Exercise Sport Science

Earned a Bachelor of Science in Exercise Sport Science from North Carolina Central University, graduated in 2018.

Garner High School

High School Diploma, General Studies

Activities and societies: Academic Honor Roll; Daniel McMillian Scholarship Recipient; National Youth Leadership Forum in Medicine (NYLF/MED) participant.

Graduated from Garner High School in 2014. Academic Honor Roll, Daniel McMillian Scholarship recipient, and participant in the National Youth Leadership Forum in Medicine (NYLF/MED).