Open to opportunities

Amanda Beasley

@amandabeasley

Message

I am a customer support representative with 8 years in technical and patient-facing roles.

United States

Message

What I'm looking for

I seek a customer-focused technical support role (remote or hybrid) to apply troubleshooting, communication, and patient-care experience, improve outcomes, and advance into higher-level support responsibilities.

I am a customer support representative with eight years' experience delivering technical and patient-facing support with a customer-first approach.

At Apple Care I provided comprehensive technical support via phone, email, and chat, troubleshooting and resolving product issues while successfully operating in a remote work environment. I consistently demonstrated independence and strong problem-solving under pressure.

My healthcare and dental experience as a PCA and oral surgery extern taught me infection control, chairside assisting, medication administration, and effective collaboration within multidisciplinary teams. I also hold First Aid and CPR certifications.

I bring strong communication, time management, and technical familiarity with iOS, Mac OS, and Microsoft Excel. I seek a customer-focused technical support role where I can improve outcomes and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor

Apple Care

Aug 2018 - Oct 2021 (3 years 2 months)

Provided comprehensive technical support to customers via phone, email, and chat, troubleshooting and resolving product-related issues. Operated effectively in a remote environment, demonstrating strong independence and problem-solving skills.

Technical Support iOS Customer Service Troubleshooting Communication Skills Remote Support Time Management

Personal Care Assistant

Integrity Home Care

Jul 2017 - Jul 2018 (1 year)

Provided personalized patient care including medication administration, vital sign monitoring, and assistance with daily living activities. Collaborated with multidisciplinary teams to implement individualized care plans and ensure patient safety.

Patient Care Vital Signs Communication Skills

Oral Surgery Assistant

Oral Surgery of Springfield

Apr 2018 - Jun 2018 (2 months)

Supported oral surgery procedures by maintaining strict infection control and performing sterilization duties. Ensured a clean, safe environment and assisted clinical staff chairside as needed.

Sterilization Dental Assisting Time Management

Sales

World System Communications

Oct 2009 - Jan 2012 (2 years 3 months)

Assisted in closing sales and contributed to team targets by applying effective sales techniques. Supported customer interactions and helped drive successful transactions.

Sales Closing Lead Generation Communication Skills Teamwork Negotiation Time Management

Sub Maker / Cashier

Food Planet

Aug 2007 - Oct 2009 (2 years 2 months)

Processed customer transactions, ensured order accuracy, and prepared customized food orders in a fast-paced environment. Maintained cash handling accuracy and provided friendly customer service.

Food Preparation Customer Service Order Accuracy Time Management Communication Skills