mel mel

I am a technical support professional with remote experience assisting retail and healthcare customers, resolving online order issues, insurance and billing inquiries, and guiding users through portals while maintaining HIPAA compliance. I routinely use multiple internal systems to research and provide accurate, real-time solutions.

I troubleshoot iOS, macOS, smartphones, tablets, and PCs, and I adapt my communication style to meet diverse customer needs. I collaborate well with teams, remain composed under pressure, and focus on delivering high-volume, customer-centered support.