Amakobe Clive

Provide troubleshooting, installation and deployment of desktops, laptops, printers and peripherals; administer Active Directory and GPOs while reconciling hardware inventory and participating in business continuity processes.

Administered Windows Server environments, managed Linux systems with shell scripting, and deployed cloud infrastructure on AWS and Azure while implementing backup/recovery and monitoring solutions to ensure system integrity.

Led helpdesk operations and data center server configuration, performed system monitoring and incident response, and managed backup/recovery and user account configuration to maintain operational efficiency.

Installed and configured desktops and peripherals, managed antivirus and malware protection, logged and escalated incidents, and delivered user training to improve operational readiness.

Supported PC hardware and software troubleshooting, performed minor repairs, managed antivirus and backup procedures, and maintained inventory records to support network operations.

Processed and verified invoices and records accurately, prepared reports and provided general administrative support to maintain data integrity.

Upgraded and configured cybercafe systems, managed client websites and performed troubleshooting to deliver ad-hoc IT services to small businesses.

Received the International Certificate of Digital Literacy (ICDL) certifying competency in core digital skills.

Completed training in Statistical Package for the Social Sciences (SPSS) for data analysis and reporting.

Completed a Bachelor of Science in Information Technology with coursework and practical training in IT systems and administration.

Attained CompTIA A+ certification covering core hardware and software support competencies.

Completed the Kenya Certificate of Secondary Education (KCSE) demonstrating general secondary education qualifications.