john maina
@johnmaina3
IT Support Engineer with 10+ years ensuring high-availability systems and proactive endpoint protection.
KenyaWhat I'm looking for
I am an IT Support Engineer with over a decade of experience administering Windows Server environments, Microsoft 365, virtualization, and enterprise networking across multi-site organizations. I have led infrastructure upgrades, ERP migrations, and company-wide backup and recovery strategies that improved uptime and reduced downtime significantly.
I specialize in tiered technical support, endpoint protection, and IT governance, having managed IT operations for retail and corporate environments, deployed Microsoft Teams for remote work continuity, and driven projects delivering measurable reductions in incidents and outages.
Experience
Work history, roles, and key accomplishments
Systems Administrator
Subaru Kenya
Jan 2021 - Dec 2024 (3 years 11 months)
Administered and optimized corporate IT infrastructure, improving system performance and reducing downtime by 30% while ensuring 99% uptime for core services through Microsoft 365, AD, Exchange, virtualization, and backup strategy implementation.
ICT Infrastructure & Systems Security Coordinator
Tusker Mattresses Ltd
Jan 2016 - Dec 2020 (4 years 11 months)
Directed IT operations and systems security across 40+ branches, implemented centralized antivirus and automated SQL backups (reducing data loss incidents by 80%), and led ERP migration and SharePoint deployment to improve reliability and communication.
IT Support Administrator
Tusker Mattresses Ltd
Mar 2013 - Dec 2016 (3 years 9 months)
Provided enterprise-wide support for servers, desktops, and network devices, maintained backups and antivirus, and collaborated with vendors to improve system performance and user satisfaction.
ICT Intern
Kenya Tea Development Agency
Jan 2011 - Jan 2013 (2 years)
Assisted with helpdesk operations, user and system support during major IT upgrades, and troubleshooting to support rollout of infrastructure projects.
Education
Degrees, certifications, and relevant coursework
SUStrathmore University
Bachelor of Information Technology, Information Technology
Completed tertiary studies in Information Technology at Strathmore University, covering core IT principles and practical systems administration.
SUStrathmore University
Diploma in Information Technology, Information Technology
Completed a Diploma in Information Technology focusing on foundational IT skills and technical support practices.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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