BNBristow Nagila
@bristownagila
Experienced system and network administrator delivering fast, reliable remote support.
KenyaWhat I'm looking for
I am a seasoned Technical Support and System/Network Administrator with extensive experience providing remote troubleshooting and first-contact resolution across Windows, macOS, and Linux environments.
I have administered Microsoft Exchange, Open Xchange, Citrix XenApp, Cyberoam UTM, and OpenSuSE/RedHat servers while maintaining backups, network uptime, and security for multi-country teams.
My background includes hands-on roles from help desk to systems administration, strong documentation practices, and experience supporting senior management and distributed teams.
I hold multiple industry certifications (Cisco, MCSA/MCSE, CCNA, RHCSA, CISA, VMware, CompTIA) and am set up for remote work with a dedicated home office and high-speed fiber internet.
Experience
Work history, roles, and key accomplishments
System Administrator
WPP-Scangroup PLC
Jan 2015 - Present (10 years 11 months)
Provided remote technical support and first-contact resolution across multiple countries; administered Exchange/Open Xchange, Citrix XenApp, Cyberoam UTM and OpenSuSE servers, improving uptime and support response. Managed backups, documented procedures, and maintained IT inventories for enterprise environments.
Technical Specialist
WPP-Scangroup PLC
Jan 2014 - Jan 2015 (1 year)
Managed Blackberry Enterprise Service and corporate mobile devices and delivered macOS and Windows support to senior management, improving device uptime and executive support satisfaction.
Help Desk Technician
WPP-Scangroup PLC
Jan 2013 - Jan 2014 (1 year)
Provided first-line support for hardware, software, and network issues, guiding users through troubleshooting and documenting solutions to reduce repeat incidents.
Volunteer Social Worker
Eldoret Rescue Centre
Jan 2013 - Dec 2013 (11 months)
Taught and supported former street children in community development programs, contributing to rehabilitation and skill-building initiatives.
IT Technician
Zattrow Computers
Jan 2007 - Jan 2013 (6 years)
Maintained servers and networks for corporate and walk-in clients; performed system builds, OS installations, data recovery, and network setups to support business operations.
Education
Degrees, certifications, and relevant coursework
Institute of Management Information Systems
Graduate & Higher Diploma, Management Information Systems
2010 - 2011
Completed the IMIS Graduate and Higher Diploma program focused on management information systems and related IT skills.
USUniversity of Sunderland
Bachelor of Science, Applied Business Computing
2007 - 2010
Completed a Bachelor of Science in Applied Business Computing from 2007 to 2010, covering computing principles and business applications.
KMKenya Institute of Management
Certificate, Management Information Systems
2006 - 2007
Obtained a Certificate in Management Information Systems emphasizing foundational IT and management concepts.
SUStrathmore University
Certificate, Web Design
2006 - 2006
Completed a Web Design short course covering HTML and introductory Java concepts.
Alliance Française
Certificate, French Language
2005 - 2006
Completed an introductory French language course to develop basic communication skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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