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BN@bristownagila
Experienced system and network administrator delivering fast, reliable remote support.
KenyaI am a seasoned Technical Support and System/Network Administrator with extensive experience providing remote troubleshooting and first-contact resolution across Windows, macOS, and Linux environments.
I have administered Microsoft Exchange, Open Xchange, Citrix XenApp, Cyberoam UTM, and OpenSuSE/RedHat servers while maintaining backups, network uptime, and security for multi-country teams.
My background includes hands-on roles from help desk to systems administration, strong documentation practices, and experience supporting senior management and distributed teams.
I hold multiple industry certifications (Cisco, MCSA/MCSE, CCNA, RHCSA, CISA, VMware, CompTIA) and am set up for remote work with a dedicated home office and high-speed fiber internet.
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Work history, roles, and key accomplishments
WPP-Scangroup PLC
Jan 2015 - Present (10 years 10 months)
Provided remote technical support and first-contact resolution across multiple countries; administered Exchange/Open Xchange, Citrix XenApp, Cyberoam UTM and OpenSuSE servers, improving uptime and support response. Managed backups, documented procedures, and maintained IT inventories for enterprise environments.
WPP-Scangroup PLC
Jan 2014 - Jan 2015 (1 year)
Managed Blackberry Enterprise Service and corporate mobile devices and delivered macOS and Windows support to senior management, improving device uptime and executive support satisfaction.
WPP-Scangroup PLC
Jan 2013 - Jan 2014 (1 year)
Provided first-line support for hardware, software, and network issues, guiding users through troubleshooting and documenting solutions to reduce repeat incidents.
Eldoret Rescue Centre
Jan 2013 - Dec 2013 (11 months)
Taught and supported former street children in community development programs, contributing to rehabilitation and skill-building initiatives.
Zattrow Computers
Jan 2007 - Jan 2013 (6 years)
Maintained servers and networks for corporate and walk-in clients; performed system builds, OS installations, data recovery, and network setups to support business operations.
Degrees, certifications, and relevant coursework
Graduate & Higher Diploma, Management Information Systems
2010 - 2011
Completed the IMIS Graduate and Higher Diploma program focused on management information systems and related IT skills.
USBachelor of Science, Applied Business Computing
2007 - 2010
Completed a Bachelor of Science in Applied Business Computing from 2007 to 2010, covering computing principles and business applications.
KMCertificate, Management Information Systems
2006 - 2007
Obtained a Certificate in Management Information Systems emphasizing foundational IT and management concepts.
SUCertificate, Web Design
2006 - 2006
Completed a Web Design short course covering HTML and introductory Java concepts.
Certificate, French Language
2005 - 2006
Completed an introductory French language course to develop basic communication skills.
Software and tools used professionally
KenyaYou can contact Bristow and 90k+ other talented remote workers on Himalayas.
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