Amahle Bhengu
@amahlebhengu
I support UK customers with technical troubleshooting, retention, sales, and practical customer service solutions.
South AfricaWhat I'm looking for
I've supported UK customers at WNS and CCI, helping them resolve insurance, service, and technical queries in busy contact-centre environments.
At CCI, I guided customers through troubleshooting step by step, asked focused questions to identify issues, and explained solutions clearly while recording information in customer support systems.
At WNS, I handled home insurance queries, retained customers by understanding their needs, and identified relevant upselling opportunities. I focus on building rapport, listening actively, and finding practical solutions that create a positive customer experience.
Experience
Work history, roles, and key accomplishments
Technical Support / Customer Service
CCI
Aug 2025 - Apr 2026 (8 months)
Provided technical support to UK customers, troubleshooting issues step by step and explaining solutions clearly. Used computer systems to record information and followed company procedures.
Customer Service & Retentions
WNS
Feb 2025 - Aug 2025 (6 months)
Assisted UK customers with home insurance policies and queries, focusing on retention and upselling. Built positive relationships and resolved customer concerns in a contact-centre environment.
Education
Degrees, certifications, and relevant coursework
Russell High School
Grade 12, General
Completed Grade 12 at Russell High School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Skills
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