Hannah Spillane
@hannahspillane
Energetic customer service professional with 8 years' experience skilled in remote support and operations.
United StatesWhat I'm looking for
I am an energetic customer service professional with eight years of hands-on experience across hospitality, attractions, and animal care settings, comfortable working remotely and in fast-paced environments.
My background includes front-line customer service, cashier and ground-operations roles at major attractions, server and food-service positions, and volunteer veterinary-assistant work with certification from Apriacio Levy Technical College.
I bring strong communication, time-management, and multitasking skills, proven problem-solving ability, and proficiency in Microsoft Word, Excel, and PowerPoint to deliver efficient, detail-oriented support and excellent guest experiences.
Experience
Work history, roles, and key accomplishments
Server
IHOP
Jul 2022 - Present (3 years 2 months)
Provide exceptional customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience; maintain efficiency and accuracy during high-volume shifts.
Customer Service Representative
ZooTampa
Jul 2020 - Jul 2022 (2 years)
Delivered exceptional customer service by addressing inquiries and resolving issues, improving visitor satisfaction and supporting positive guest experiences.
Ground Operations Associate
Busch Gardens Tampa
Mar 2016 - Sep 2017 (1 year 6 months)
Performed cashier duties, product assistance, and complaint resolution to enhance operational efficiency and maintain positive guest experiences.
Volunteer Veterinary Assistant
Pet Resource Center
Nov 2016 - Jun 2017 (7 months)
Provided animal care, habitat maintenance, assisted in surgical procedures, and maintained medical tool cleanliness to support safe and hygienic operations.
Food Service Associate
Kings Point Restaurant
Jan 2016 - Jun 2016 (5 months)
Handled order processing, customer concerns, and cleaning/maintenance tasks to ensure a hygienic dining environment and positive guest experiences.
Food Service Associate
Bob Evans
Jan 2016 - Mar 2016 (2 months)
Managed cash transactions and monitored inventory levels, coordinating with supervisors to maintain supply availability and accurate till operation.
Ground Operations Associate
Busch Gardens Tampa
Jun 2015 - Dec 2015 (6 months)
Executed cashier responsibilities and maintained cleanliness while resolving guest complaints to foster a welcoming environment and repeat visits.
Customer Service Representative
Sun Bar Tanning Salon
May 2014 - Jun 2015 (1 year 1 month)
Performed cashier duties, assisted with product selection, and resolved customer complaints to ensure positive experiences and repeat business.
Education
Degrees, certifications, and relevant coursework
Apriacio Levy Technical College
Certification, Veterinary Assistant, Veterinary Assistance
Completed a Veterinary Assistant certification program focused on basic animal care and clinical support.
Spoto High School
High School Diploma, General Education
Completed High School Diploma with general education coursework at Spoto High School in Riverview, FL.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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