APAlysia Porter
@alysiaporter
Dedicated customer service professional with strong communication skills.
United StatesWhat I'm looking for
I am a working professional with over 6 years of experience in customer service and 3 years as a Direct Support Professional. My journey has been marked by a commitment to providing exceptional service and support to clients, ensuring their needs are met with empathy and efficiency. I am currently pursuing an associate degree in Sociology at Chattanooga State Community College, which complements my practical experience and enhances my understanding of human behavior.
In my recent role as a Sales/Customer Service Representative at HomeServe USA, I handled over 90 calls daily, demonstrating my ability to manage high-pressure situations while maintaining a customer satisfaction rate of 93%. My previous experience as a Night Auditor at Element by Westin allowed me to develop strong organizational and analytical skills, as I was responsible for auditing daily revenue and implementing a new CRM system. I am eager to leverage my skills and experiences to contribute positively to a new team.
Experience
Work history, roles, and key accomplishments
Sales/Customer Service Representative
HomeServe USA
Jul 2023 - Jul 2024 (1 year)
Handled over 90 calls daily, retrieving customer data, presenting product information, and managing service upgrades or cancellations. Achieved 93% in customer service feedback surveys by providing outstanding customer service.
Night Auditor
Element by Westin
Mar 2020 - Jul 2023 (3 years 4 months)
Fielded communications from clients and colleagues, acting as a liaison between the company and priority clients. Managed training and travel schedules for employees and implemented a new CRM with reporting capabilities.
Direct Support Professional
RHA Healthcare
Nov 2018 - Mar 2020 (1 year 4 months)
Cared for an average of 6 different patients on a rotational schedule, performing light housekeeping duties including cleaning and meal preparation. Assisted patients with bathing, clothing, feeding, and exercise to promote mental alertness, while consistently following care plans and safety practices.
Education
Degrees, certifications, and relevant coursework
Chattanooga State Community College
Associate of Science, Sociology
Currently pursuing an Associate of Science degree in Sociology. This program focuses on understanding social behavior, societal structures, and cultural dynamics.
Chattanooga State Community College
Technical Degree, Master Barbering
Completed a Master Barbering Technical Degree program. This involved comprehensive training in barbering techniques and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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