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@alynewton
Patient access specialist with strong customer service and Microsoft Office proficiency.
I am a patient access representative with hands-on experience scheduling clinical appointments, entering referrals and insurance information, and supporting front-line patient communication since 2021.
I have delivered dependable customer service across healthcare and retail environments, served as a preceptor trainer, and earned Employee of the Month (June 2017) for outstanding service.
I am proficient in Microsoft Word and Excel, internet research, POS systems, and office equipment including fax, photocopier and scanner; I regularly handle phone triage, document scanning/faxing, and transaction posting.
I look for opportunities where I can apply my administrative strengths, contribute to efficient patient access workflows, and continue to grow in medical administration and team training roles.
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Work history, roles, and key accomplishments
Manage patient access functions including scheduling appointments, entering referrals and insurance information, scanning cards and faxing documents; serve as a preceptor and provide timely phone support to clinical staff and patients.
Sam's Club
Aug 2019 - Jun 2021 (1 year 10 months)
Provided member support and cashier services, processed membership and credit card applications/payments, handled returns and merchandising, and answered phone inquiries with timely customer service.
JCPenney
Nov 2016 - Jul 2019 (2 years 8 months)
Delivered customer service on the sales floor, processed cashier transactions and returns, handled merchandising and window order sorting; recognized as Employee of the Month in June 2017.
Performed front-desk guest services including check-in/check-out, reservations and billing, answered phones and maintained accurate transaction records; prepared cash deposits and assisted with guest inquiries and laundry as needed.
Buffalo Wild Wings
Oct 2013 - Feb 2015 (1 year 4 months)
Greeted and seated customers, handled cash and credit transactions, took takeout orders by phone, stocked inventory and resolved service issues to maintain efficient front-of-house operations.
Jamey and Carrie Miller
May 2012 - Aug 2012 (3 months)
Supervised children, prepared meals and organized daily activities, maintained a clean household and communicated regularly with parents to report changes.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
2011 - 2014
High School Diploma from Bismarck High School completed in May 2014.
Certification, Medical Coding
Completed a medical coding certification.
Software and tools used professionally
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