Open to opportunities

Aly Newton

@alynewton

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Patient access specialist with strong customer service and Microsoft Office proficiency.

United States

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What I'm looking for

I seek a patient-focused administrative role where I can apply my scheduling, insurance, and customer-service skills, contribute to efficient workflows, and grow in medical administration and team training.

I am a patient access representative with hands-on experience scheduling clinical appointments, entering referrals and insurance information, and supporting front-line patient communication since 2021.

I have delivered dependable customer service across healthcare and retail environments, served as a preceptor trainer, and earned Employee of the Month (June 2017) for outstanding service.

I am proficient in Microsoft Word and Excel, internet research, POS systems, and office equipment including fax, photocopier and scanner; I regularly handle phone triage, document scanning/faxing, and transaction posting.

I look for opportunities where I can apply my administrative strengths, contribute to efficient patient access workflows, and continue to grow in medical administration and team training roles.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Representative

Current

Sanford Health

Aug 2021 - Present (4 years)

Manage patient access functions including scheduling appointments, entering referrals and insurance information, scanning cards and faxing documents; serve as a preceptor and provide timely phone support to clinical staff and patients.

Scheduling Insurance Verification Phone Support Fax Preceptor Support

Member Support Specialist

Sam's Club

Aug 2019 - Jun 2021 (1 year 10 months)

Provided member support and cashier services, processed membership and credit card applications/payments, handled returns and merchandising, and answered phone inquiries with timely customer service.

Customer Service Cashiering Returns Processing Membership Processing POS Phone Support Merchandising

Sales Associate

JCPenney

Nov 2016 - Jul 2019 (2 years 8 months)

Delivered customer service on the sales floor, processed cashier transactions and returns, handled merchandising and window order sorting; recognized as Employee of the Month in June 2017.

Customer Service Cashiering Returns Merchandising POS Inventory Visual Merchandising Sales

Guest Service Representative

Fairfield Inn & Suites

Jun 2015 - Sep 2015 (3 months)

Performed front-desk guest services including check-in/check-out, reservations and billing, answered phones and maintained accurate transaction records; prepared cash deposits and assisted with guest inquiries and laundry as needed.

Reserving Check Out Billing Phone Communication Microsoft Office

Cashier/Hostess

Buffalo Wild Wings

Oct 2013 - Feb 2015 (1 year 4 months)

Greeted and seated customers, handled cash and credit transactions, took takeout orders by phone, stocked inventory and resolved service issues to maintain efficient front-of-house operations.

Customer Service POS Seating Hostess Inventory Food Service

Caregiver

Jamey and Carrie Miller

May 2012 - Aug 2012 (3 months)

Supervised children, prepared meals and organized daily activities, maintained a clean household and communicated regularly with parents to report changes.

Childcare Household Maintenance Communication Time Management