Alycea Griffin
@alyceagriffin
Creative IT and Security professional with over 5 years experience.
What I'm looking for
I am a dedicated Information Technology and Security professional with over five years of technical experience. My journey has been driven by a passion for problem-solving and a commitment to customer satisfaction. I thrive in dynamic environments where I can leverage my critical thinking skills to address unique challenges and provide effective solutions.
Throughout my career, I have been recognized for my exemplary customer service, including being nominated as 'Colleague of the Quarter' at Wellington Steele. My experience spans various roles, from Junior IT Administrator to Service Desk Analyst, where I have honed my skills in network infrastructure, technical support, and cybersecurity measures. I take pride in my ability to assist users with technical issues, ensuring minimal downtime and optimal performance of systems.
With a strong educational background in Cybersecurity and Information Assurance, along with multiple certifications, I am well-equipped to tackle the complexities of modern IT environments. I am eager to continue my professional growth and contribute to innovative solutions that enhance organizational efficiency and security.
Experience
Work history, roles, and key accomplishments
Junior IT Administrator
Wellington Steele
Aug 2024 - Present (11 months)
Assisted with the setup, maintenance, and troubleshooting of network infrastructure and provided technical support for hardware and software to employees. Created and managed user accounts, permissions, and access rights within systems and applications.
Computer Operator Specialist
Centers for Disease Control and Prevention, CDC
May 2023 - Sep 2024 (1 year 4 months)
Operated and maintained computer systems and equipment, ensuring optimal performance and minimal downtime while ensuring compliance with security protocols. Managed Remote Virtual desktops, VPN, Zscaler, and Citrix environments, and troubleshot application and system issues within Windows and macOS.
Service Desk Analyst
Frontline Managed Services
Dec 2021 - Aug 2023 (1 year 8 months)
Maintained accurate and detailed records of all customer interactions and solutions in the ServiceNow ticketing system and conducted user training. Managed Remote Virtual desktops, VPN, and Citrix environments, and worked closely with higher-level Technicians to understand root causes for provisioning and repair-related tickets.
Security Forces
United States Air Force, USAF
Dec 2009 - Sep 2013 (3 years 9 months)
Enforced laws, regulations, and base policies to maintain order and discipline, and conducted regular patrols to ensure the safety and security of Air Force installations. Responded to emergency situations and utilized various weapons and tactics to protect personnel and property.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Cybersecurity and Information Assurance
Completed a Bachelor of Science in Cybersecurity and Information Assurance. This program provided a comprehensive understanding of cybersecurity principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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