Open to opportunities

Alycea Griffin

@alyceagriffin

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Creative IT and Security professional with over 5 years experience.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and challenges that allow me to leverage my IT skills to enhance security and efficiency.

I am a dedicated Information Technology and Security professional with over five years of technical experience. My journey has been driven by a passion for problem-solving and a commitment to customer satisfaction. I thrive in dynamic environments where I can leverage my critical thinking skills to address unique challenges and provide effective solutions.

Throughout my career, I have been recognized for my exemplary customer service, including being nominated as 'Colleague of the Quarter' at Wellington Steele. My experience spans various roles, from Junior IT Administrator to Service Desk Analyst, where I have honed my skills in network infrastructure, technical support, and cybersecurity measures. I take pride in my ability to assist users with technical issues, ensuring minimal downtime and optimal performance of systems.

With a strong educational background in Cybersecurity and Information Assurance, along with multiple certifications, I am well-equipped to tackle the complexities of modern IT environments. I am eager to continue my professional growth and contribute to innovative solutions that enhance organizational efficiency and security.

Experience

Work history, roles, and key accomplishments

Current

Junior IT Administrator

Current

Wellington Steele

Aug 2024 - Present (11 months)

Assisted with the setup, maintenance, and troubleshooting of network infrastructure and provided technical support for hardware and software to employees. Created and managed user accounts, permissions, and access rights within systems and applications.

Network Infrastructure Active Directory Cisco Meraki Data Backup User Training

Computer Operator Specialist

Centers for Disease Control and Prevention, CDC

May 2023 - Sep 2024 (1 year 4 months)

Operated and maintained computer systems and equipment, ensuring optimal performance and minimal downtime while ensuring compliance with security protocols. Managed Remote Virtual desktops, VPN, Zscaler, and Citrix environments, and troubleshot application and system issues within Windows and macOS.

MacOS RSA Tokens Outlook Google Cloud Active Directory RSA Token

Service Desk Analyst

Frontline Managed Services

Dec 2021 - Aug 2023 (1 year 8 months)

Maintained accurate and detailed records of all customer interactions and solutions in the ServiceNow ticketing system and conducted user training. Managed Remote Virtual desktops, VPN, and Citrix environments, and worked closely with higher-level Technicians to understand root causes for provisioning and repair-related tickets.

ServiceNow Knowledge Base Active Directory IManage VPN Citrix SLA Management Error Resolution

Security Forces

United States Air Force, USAF

Dec 2009 - Sep 2013 (3 years 9 months)

Enforced laws, regulations, and base policies to maintain order and discipline, and conducted regular patrols to ensure the safety and security of Air Force installations. Responded to emergency situations and utilized various weapons and tactics to protect personnel and property.

Law Enforcement Emergency Response Security Planning Enforcement Patrols Physical Security Patrol

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Cybersecurity and Information Assurance

Completed a Bachelor of Science in Cybersecurity and Information Assurance. This program provided a comprehensive understanding of cybersecurity principles and practices.