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AJ@alvinjamir
Experienced Client and Merchant Support Specialist focused on customer satisfaction.
PhilippinesAs an experienced Client and Merchant Support Specialist, I excel in optimizing customer experiences and troubleshooting issues to provide exceptional service. My background includes roles in sales and customer support, where I consistently exceeded goals and built strong relationships with clients. I am passionate about leveraging my expertise to enhance customer satisfaction and contribute to organizational success.
Throughout my career, I have worked with reputable companies such as AT&T and Amazon, where I honed my skills in sales, customer service, and technical support. My experience includes assisting customers in identifying their needs, providing post-sale support, and ensuring compliance with company policies. I am known for my strong communication skills and ability to adapt to various situations, which has allowed me to thrive in fast-paced environments.
Currently, as a Merchant Support Specialist at Scanpay, I assist merchants in using payment processing applications, troubleshoot payment issues, and ensure smooth integration of services. I am dedicated to guiding merchants in optimizing their payment processes and resolving any inquiries related to account management. My goal is to continue growing in a role that allows me to make a positive impact on customer experiences.
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Work history, roles, and key accomplishments
Scanpay
Mar 2023 - Jan 2025 (1 year 10 months)
As a Merchant Support Specialist for Scanpay, I assist merchants with using the payment processing application, troubleshoot payment issues, and ensure smooth integration of services with merchant systems.
Amazon
Apr 2022 - Mar 2023 (11 months)
As a Seller Support Representative for Amazon, I assist third-party sellers with their accounts, products, and operations on the platform. I provide guidance on optimizing seller performance and troubleshoot technical issues.
AT&T
Apr 2021 - Apr 2022 (1 year)
As a Sales Representative at AT&T, I help customers find the right products and services like mobile plans, internet, and TV. I meet sales goals, upsell services, and provide support after the sale.
EXL
Jan 2020 - Mar 2021 (1 year 2 months)
As an Executive at EXL, I make outbound calls to medical facilities to collect patient medical records for claims and verify details such as diagnoses and treatments. This role includes data entry and record retrieval.
AT&T
Dec 2017 - Apr 2019 (1 year 4 months)
As a Sales Representative at AT&T, I assist customers in identifying their needs and recommend relevant products and services, including mobile plans, internet, and TV. I consistently meet and exceed sales targets, upsell additional services, and provide post-sale support to ensure customer satisfaction.
Degrees, certifications, and relevant coursework
LUBachelor of Science, Tourism Management
2012 - 2014
Bachelor of Science in Tourism Management, focusing on the principles of tourism, hospitality, and management practices to prepare for a career in the tourism industry.
Software and tools used professionally
PhilippinesYou can contact Alvin and 90k+ other talented remote workers on Himalayas.
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