Open to opportunities

Alvin Jamir

@alvinjamir

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Experienced Client and Merchant Support Specialist focused on customer satisfaction.

Philippines

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What I'm looking for

I am looking for a role that allows me to enhance customer experiences and grow professionally in a supportive environment.

As an experienced Client and Merchant Support Specialist, I excel in optimizing customer experiences and troubleshooting issues to provide exceptional service. My background includes roles in sales and customer support, where I consistently exceeded goals and built strong relationships with clients. I am passionate about leveraging my expertise to enhance customer satisfaction and contribute to organizational success.

Throughout my career, I have worked with reputable companies such as AT&T and Amazon, where I honed my skills in sales, customer service, and technical support. My experience includes assisting customers in identifying their needs, providing post-sale support, and ensuring compliance with company policies. I am known for my strong communication skills and ability to adapt to various situations, which has allowed me to thrive in fast-paced environments.

Currently, as a Merchant Support Specialist at Scanpay, I assist merchants in using payment processing applications, troubleshoot payment issues, and ensure smooth integration of services. I am dedicated to guiding merchants in optimizing their payment processes and resolving any inquiries related to account management. My goal is to continue growing in a role that allows me to make a positive impact on customer experiences.

Experience

Work history, roles, and key accomplishments

Merchant Support Specialist

Scanpay

Mar 2023 - Jan 2025 (1 year 10 months)

As a Merchant Support Specialist for Scanpay, I assist merchants with using the payment processing application, troubleshoot payment issues, and ensure smooth integration of services with merchant systems.

Payment Processing Technical Support Troubleshooting Integration Customer Service Communication Problem Solving Account Management User Experience

Seller Support Representative

Amazon

Apr 2022 - Mar 2023 (11 months)

As a Seller Support Representative for Amazon, I assist third-party sellers with their accounts, products, and operations on the platform. I provide guidance on optimizing seller performance and troubleshoot technical issues.

Technical Support Compliance Problem Solving Communication Customer Service Account Management Performance Optimization Relationship Building

Sales Representative

AT&T

Apr 2021 - Apr 2022 (1 year)

As a Sales Representative at AT&T, I help customers find the right products and services like mobile plans, internet, and TV. I meet sales goals, upsell services, and provide support after the sale.

Sales Customer Service Upselling CRM Tools Product Knowledge Billing Support Team Collaboration Communication Problem Solving

Executive

EXL

Jan 2020 - Mar 2021 (1 year 2 months)

As an Executive at EXL, I make outbound calls to medical facilities to collect patient medical records for claims and verify details such as diagnoses and treatments. This role includes data entry and record retrieval.

Outbound Calling Data Entry Medical Record Retrieval Communication Problem Solving Time Management

Sales Representative

AT&T

Dec 2017 - Apr 2019 (1 year 4 months)

As a Sales Representative at AT&T, I assist customers in identifying their needs and recommend relevant products and services, including mobile plans, internet, and TV. I consistently meet and exceed sales targets, upsell additional services, and provide post-sale support to ensure customer satisfaction.

Sales Customer Service Upselling CRM Tools Billing Support Team Collaboration Product Knowledge Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Lyceum of the Philippines University

Bachelor of Science, Tourism Management

2012 - 2014

Bachelor of Science in Tourism Management, focusing on the principles of tourism, hospitality, and management practices to prepare for a career in the tourism industry.