Apriel Joy Mariano
@aprieljoymariano
Dedicated healthcare virtual assistant with strong customer service skills.
PhilippinesWhat I'm looking for
I am a passionate Healthcare Virtual Assistant with a focus on patient coordination and scheduling. My experience spans several roles in customer service and virtual assistance, where I have honed my skills in managing multiple tasks and ensuring procedural adherence. I thrive in dynamic environments and am committed to maximizing my potential in every role I undertake.
Throughout my career, I have worked with various organizations, including Impact Health and Athena Health, where I served as a Client Partner for Prior Authorization. My background in healthcare, combined with my proficiency in communication and HIPAA compliance, allows me to effectively support patients and healthcare providers alike. I am eager to embrace new challenges and contribute to a team that values growth and innovation.
Experience
Work history, roles, and key accomplishments
Healthcare Virtual Assistant
Impact Health
May 2023 - Jan 2025 (1 year 8 months)
Served as a Healthcare Virtual Assistant, coordinating patient appointments and managing schedules. Ensured smooth operations and efficient patient flow.
Client Partner for Prior Authorization
Access Healthcare
Aug 2020 - May 2023 (2 years 9 months)
Worked as a Client Partner for Prior Authorization, handling authorization processes. Collaborated with clients to ensure timely and accurate prior authorizations.
Virtual Assistant
aStash Web Design & Marketing
May 2021 - Nov 2021 (6 months)
Provided virtual assistance services, supporting web design and marketing activities. Assisted with various tasks to contribute to project success.
Copywriter SEO Technical Chat Support
Sykes
Mar 2019 - Aug 2019 (5 months)
Served as a Copywriter SEO Technical Chat Support for a US educational account. Provided technical support and assistance through chat.
Customer Service Associate
Concentrix
Jan 2019 - Mar 2019 (2 months)
Worked as a Seasonal Customer Service Associate for a US radio satellite account. Handled customer inquiries and provided support.
Customer Service Associate
247.ai
Oct 2018 - Jan 2019 (3 months)
Served as a Seasonal Customer Service Associate for a US retail account. Assisted customers with their inquiries and provided service.
Education
Degrees, certifications, and relevant coursework
Professional Regulation Commission
Licensed Radiologic Technologist, Radiologic Technology
2019 - 2019
Obtained professional licensure as a Radiologic Technologist from the Professional Regulation Commission.
St. Dominic College of Asia
Bachelor of Science, Radiologic Technology
2013 - 2018
Completed a Bachelor of Science degree program focused on Radiologic Technology.
Imus Institute
Secondary Education, General Studies
2007 - 2011
Completed secondary education.
Imus Pilot Elementary School
Elementary Education, General Studies
2001 - 2007
Completed elementary education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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