Open to opportunities

ALVINA YAA MAWUSHIE KOGBE

@alvinayaamawushiekog

Message

I resolve high-volume patient support calls with accurate documentation and strong first-call resolution.

Ghana

Message

What I'm looking for

I'm looking for a customer or patient support role where I can resolve customer concerns, maintain accurate records, deliver high-quality remote service, and grow my skills with customer support systems and collaborative teams.

I handle more than 100 inbound patient support calls each week as a remote Customer Support Representative and Care Manager Specialist, resolving concerns with empathy, active listening, and clear communication.

I maintain a 98% Quality Assurance score and an 80% First Call Resolution rate through accurate case documentation, compliance with procedures, and practical problem-solving. I record customer interactions and manage cases in Microsoft Dynamics 365 CRM while balancing calls, documentation, and team collaboration.

I've worked with Microsoft 365, Microsoft Teams, Zoom, Twilio, Zendesk, and Freshdesk to support efficient customer service in remote environments.

My accounting background strengthens my attention to detail, data accuracy, documentation, and compliance awareness. I'm focused on delivering professional, dependable patient experiences while adapting quickly to new systems and workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative / Care Manager Specialist

Current

Contract

Mar 2025 - Present (1 year 6 months)

Handle over 100 inbound patient support calls weekly, providing professional assistance and resolving customer concerns efficiently. Maintain a consistent 98% QA score through accurate documentation and compliance with organizational procedures.