Open to opportunities

Juanita Geli

@juanitageli

Remote customer service professional blending empathetic healthcare communication with CX and virtual assistance skills.

Ghana

Message

What I'm looking for

I’m looking for a fully remote customer service role where I can use empathetic communication, multi-channel support, and CX/virtual assistance skills to solve problems fast, maintain high-quality records, and improve the customer journey.

I’m a motivated, detail-oriented professional with hands-on experience in patient-facing care, small business customer relations, and remote administrative support. In high-pressure situations, I communicate clearly, listen empathetically, and respond swiftly—building trust while protecting accuracy through strict protocols.

I manage multi-channel interactions with a strong customer-experience mindset, handling live chat/email support, complaints, and CRM-style organization. I’m certified in Customer Experience and trained in Virtual Assistance, task automation, inbox management, and scheduling, and I also bring data fundamentals and Agile workflows to improve service quality; I’m seeking a fully remote customer service role that values clarity, empathy, and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Ward Assistant

Current

N & T Health Centre

Jan 2025 - Present (1 year 5 months)

Provided compassionate patient-facing care by monitoring needs, responding promptly to requests, and resolving concerns calmly and professionally. Maintained detailed records and followed strict protocols while coordinating clearly with patients, families, and multidisciplinary teams.

Patient Care Coordination Complaint Resolution Record keeping Multidisciplinary Communication Documentation

Current

Sales & Marketing Assistant

Current

Family Yogurt Business

Jan 2022 - Present (4 years 5 months)

Managed end-to-end customer interactions from inquiry to purchase, driving repeat business through personalized service. Handled complaints and feedback constructively while leading marketing outreach and coordinating logistics, inventory, and scheduling independently.

Customer Service Sales Support Complaint Handling Marketing Outreach Logistics Coordination Scheduling Self Management

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor of Science (BSc), Respiratory Therapy

Activities and societies: Leadership & activities mentioned: Senior High School Prefect (led peers, managed communication, resolved conflicts); Model African Union Summit participant; Model UN (GIMUN) delegate—researched and presented national policy positions.

BSc in Respiratory Therapy at the University of Ghana, Accra, expected to complete in 2029.