Looking for a job

Nana Yaa Ahinakwah

@nanayaaahinakwah

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I resolve customer issues quickly across phone, chat, and CRM platforms.

Ghana

Message

What I'm looking for

I'm looking for a remote customer support role where I can provide responsive, empathetic service across time zones, resolve customer concerns efficiently, and build lasting customer relationships.

I've supported customers at First Bank Ghana, responding to 30+ daily inquiries and resolving 80–90% of issues at first contact. Through empathetic communication and clear guidance, I maintained a 90%+ customer satisfaction rating.

At Pura Beauty Lounge, I managed end-to-end client interactions across WhatsApp, Instagram, and phone. My personalized follow-up and service support contributed to a 30% increase in repeat bookings and a 95%+ customer satisfaction rate.

I'm committed to responsive remote support, using Zendesk, Freshdesk, HubSpot, and productivity tools to document issues, de-escalate concerns, and create seamless customer experiences across time zones.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

First Bank Ghana

Nov 2023 - Sep 2024 (10 months)

Responded to 30+ customer inquiries daily by phone and in person, maintaining a 90%+ satisfaction rating and resolving 80-90% of issues at first contact. De-escalated complaints and documented recurring issues to improve service workflows.