Tariq Nasser Deen

I am a committed professional with a Bachelor of Science in Computer Engineering from the University of Ghana. My experience as a Contact Center Associate at Mon and Associates has honed my skills in managing high-volume patient interactions, ensuring compliance with HIPAA regulations, and delivering exceptional member-first service. I take pride in my ability to resolve inquiries efficiently, achieving a first-contact resolution rate of over 90% and consistently exceeding performance metrics.

In my previous role as a Care Coordinator at Zuri Team, I managed complex care plans and collaborated with healthcare providers to enhance patient engagement. My proactive outreach campaigns led to a 15% increase in patient engagement, and I successfully implemented a new referral tracking workflow that reduced delays by 25%. I am passionate about improving healthcare processes and have a proven track record of mentoring junior coordinators to enhance team productivity.