Open to opportunities

Richelle Remitar

@richelleremitar

Customer Support Representative with 4 years’ omnichannel experience, specializing in high-volume issue resolution and technical troubleshooting.

Philippines

Message

What I'm looking for

I’m looking to continue delivering seamless omnichannel customer support in fast-paced, remote environments—handling high-volume inquiries, refunds, and technical troubleshooting while ensuring accurate CRM documentation and great customer outcomes.

I’m a Customer Support Representative with 4 years of experience delivering seamless customer experiences across multiple channels. I specialize in end-to-end retail and streaming support, managing high-volume interactions while maintaining high resolution rates.

I’m known for handling complex onboarding, post-purchase support, and technical troubleshooting—often managing up to 3–4 simultaneous live chat sessions while supporting voice. From refunds and amendments to cancellations and order tracking, I work confidently with CRM documentation to de-escalate difficult situations and keep accurate case records.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

TDCX

Jan 2023 - Jan 2026 (3 years)

Provided end-to-end retail customer service, managing order tracking, status checks, and complex replacements. Handled multichannel inquiries via phone, chat, email, and SMS, including up to 3–4 simultaneous chats, and performed Shopify-based refund and replacement coordination.

Voice support Case Management Technical Troubleshooting

Travel Reservation Associate

IGT Solutions

Jan 2022 - Jan 2023 (1 year)

Supported existing hotel reservations by handling amendments, confirmations, and cancellations across phone, chat, and email. Processed high-volume refund requests in line with hotel property policies and resolved billing discrepancies.

Customer Amendments And Cancellations De escalation Customer Documentation