Kenneth Melliza
@kennethmelliza
Accomplished customer service representative
PhilippinesWhat I'm looking for
I am a seasoned customer service professional with a proven track record of delivering exceptional support across diverse industries. With extensive experience in swiftly resolving issues, adeptly handling inquiries, and ensuring utmost customer satisfaction, I bring a wealth of expertise to every interaction.
Throughout my career, I have honed my skills in providing comprehensive customer support, resolving disputes and complaints effectively, and preparing regular sales and partnership reports. I am committed to providing excellent customer service that not only satisfies the customer but also contributes to the promotion of the company.
With a strong background in customer-facing roles, I possess excellent communication skills, attention to detail, and the ability to work well under pressure. I am a quick learner, adaptable, and proficient in various software and systems.
Experience
Work history, roles, and key accomplishments
Provided comprehensive customer support across Secure Parking's businesses and products, resolving issues through various channels, conducting outbound prospecting, and handling disputes and complaints effectively.
Guided customers on utilizing the eBay platform, provided step-by-step assistance in creating listings, and educated sellers on eBay policies and guidelines.
Made proactive outbound calls to update customers on their medical supply needs, helped customers place accurate orders, and verified insurance coverage details to facilitate smooth order processing.
Managed hotel reservations from various channels, assisted guests in booking suitable accommodations, and provided relevant information.
Customer Service Representative
SITEL
Oct 2015 - Mar 2020 (4 years 5 months)
Assisted customers with credit card payments, online account management, and updating account information, while maintaining customer confidentiality and security.
Sales Representative
MOUNTAIN STUDIO
Aug 2013 - Oct 2015 (2 years 2 months)
Provided customers with tailored product recommendations, conducted photo shoots, and edited photos using photo editing software.
Education
Degrees, certifications, and relevant coursework
Kenneth hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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