Almera Barbarona

I’m a motivated and flexible customer service professional with experience in healthcare, travel, and retail. I handle detailed questions, arrange services like medical transport and bookings, and keep customers supported across voice, chat, and email.

At IHH Healthcare in Pasig City, I served as a frontline support specialist handling 100+ inbound calls daily for appointment scheduling and patient coordination. I supported patients, clinic staff, and doctors with booking, rescheduling, and confirming medical appointments while ensuring accuracy and compliance with healthcare protocols.

Before that, I worked across multiple accounts at TDCX and supported hospitality, travel, and retail operations. I managed 70+ inquiries daily through omnichannel communication, resolved booking issues and cancellations, mediated disputes, processed refunds, and maintained a 98% CSAT rating. I also delivered travel assistance as a Customer Service Representative at Teleperformance by coordinating transportation for Medicare and Medicaid members, verifying eligibility, and communicating clearly with patients and transport providers.