GM
Open to opportunities

Genela Malig

@genelamalig

Customer service advocate with expertise in tourism management.

Philippines
Message

What I'm looking for

I am looking for a role where I can utilize my skills in customer service and tourism management, contributing to a company's success while growing professionally.

I am a dedicated customer service advocate with a strong background in tourism management. My experience at Optum Global Solutions has equipped me with excellent communication skills and the ability to navigate complex systems to resolve issues efficiently. I thrive in challenging environments and am committed to delivering exceptional service.

Throughout my career, I have focused on building strong relationships with customers by providing timely and accurate information. My adaptability and time management skills allow me to handle multiple tasks effectively, ensuring that I meet the needs of healthcare providers and contribute to the overall success of the organization.

Experience

Work history, roles, and key accomplishments

OS
Current

Customer Service Advocate

Optum Global Solutions

Jan 2023 - Present (2 years 6 months)

Answered incoming phone calls from healthcare providers, identifying their needs for benefit and eligibility, billing, authorization, or explanation of benefits. Focused on resolving issues on the first call by navigating complex computer systems to provide appropriate responses.

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines logoPP

Polytechnic University of the Philippines

Unknown, Unknown

Studied at Polytechnic University of the Philippines from 2016 to 2021. Details about the specific field of study and degree obtained are not provided.

MH

Minuyan National Highschool

High School Diploma, General Studies

Completed secondary education at Minuyan National Highschool from 2010 to 2014. Focused on general studies to prepare for higher education.

GS

Goldenville Elementary School

Elementary School Diploma, General Studies

Attended Goldenville Elementary School from 2009 to 2011. Completed primary education during this period.

Tech stack

Software and tools used professionally

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Genela Malig - Customer Service Advocate - Optum Global Solutions | Himalayas