Open to opportunities

Anna marie Bongganay

@annamariebongganay

Message

Dedicated customer service representative with strong communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and growth-oriented environment.

I am a passionate and dedicated customer service representative with a strong background in providing exceptional support in various industries. My experience includes working with reputable companies such as Teleperformance and Concentrix, where I honed my skills in handling customer inquiries, booking flights, and processing insurance claims. I thrive in fast-paced environments and am committed to delivering high-quality service to every customer.

Throughout my career, I have developed a strong ability to adapt to new challenges and work effectively under pressure. My on-the-job training as an encoder in the Safety and Security Department at AirphilExpress has further enhanced my attention to detail and data management skills. I am eager to leverage my talents and skills to contribute positively to a dynamic team and help drive the success of the organization.

Experience

Work history, roles, and key accomplishments

Medical Billing

VA Medical Billing

Handled medical billing responsibilities, including encoding patient insurance data. Ensured accuracy and compliance in all billing processes.

Medical Billing Data Encoding Data Entry Compliance

Customer Service Representative / Chat Support

Teleperformance

Provided customer service and chat support for a travel account, handling flight bookings and rebookings. Addressed customer queries via email and live chat, ensuring efficient resolution.

Customer Service Chat Support Email Communication Live Chat Problem Solving

Customer Service Representative / Chat Support

Concentrix

Served as a Customer Service Representative and Chat Support for a healthcare account, processing insurance claims. Provided information on benefits, eligibility, and claims.

Customer Service Chat Support Healthcare Benefits Administration Claims Management

Appointment Setter

Taskseveryday

Performed as an Appointment Setter, primarily focusing on outbound calls to schedule appointments. Managed and organized appointment schedules efficiently.

Appointment Setting Outbound Calling Scheduling Data Entry Time Management

Encoder (Safety and Security Department)

AirphilExpress Airline

Completed an On-the-Job Training as an Encoder within the Safety and Security Department. Responsible for accurate data entry and record keeping.

Data Entry Security Protocols Record keeping

Education

Degrees, certifications, and relevant coursework

Cebu Aeronautical Technical School

Associate in Airline Management, Airline Management

Completed an Associate degree in Airline Management. The curriculum focused on providing students with a comprehensive understanding of airline operations, management principles, and industry practices.

University of Cebu

High School Diploma, General Studies

Completed secondary education. The curriculum provided a broad foundation in various academic subjects, preparing students for higher education or entry into the workforce.

Kamputhaw Elementary School

Elementary Education, General Studies

Completed primary education. The curriculum focused on foundational subjects such as reading, writing, and arithmetic, providing essential skills for further learning.

Department of Manpower Development and Placement

Certificate in Culinary Arts, Culinary Arts

Completed a vocational course in Culinary Arts at the 2nd Level. The program provided practical training and theoretical knowledge in various culinary techniques and food preparation.