Alma Mosqueda

Customer Operations & Supply Chain professional with 10+ years of experience supporting global customers and managing operational processes across international business environments, including travel, manufacturing, supply chain, and customer service.

Currently working as an Associate Travel Counselor at American Express Global Business Travel, where I manage corporate travel requests, customer cases, itinerary changes, and time-sensitive issues for global clients. I use Salesforce, Sabre, and internal systems to manage cases, maintain accurate customer records, and coordinate timely solutions with internal teams.

Previously, I spent several years at LANXESS supporting international supply chain and customer experience operations across the U.S. and Germany. I coordinated import/export processes, order and logistics activities, inventory across multiple warehouses, and customer and supplier relationships. My work contributed to a 98% on-time delivery rate, a 35% reduction in stockouts, a 40% improvement in inventory accuracy, and a 25% reduction in order processing time.

My core strengths include customer operations, order management, case management, supply chain coordination, process improvement, CRM operations, SAP, Salesforce, Excel, problem-solving, and cross-functional collaboration. I am comfortable working independently in fast-paced, remote environments while managing multiple priorities and maintaining high attention to detail.

I am particularly interested in fully remote opportunities in Customer Operations, Customer Success Operations, Order Management, Supply Chain, Business Operations, and Customer Experience, especially with international companies where I can combine customer-facing expertise with strong operational and analytical skills.

I am bilingual in Spanish and English (C1 Advanced) and enjoy working with diverse international teams and customers. I am also passionate about art, travel, cultural experiences, and building creative projects alongside my professional career.