Open to opportunities

Allyson Banza

@allysonbanza

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Dedicated customer service representative with barista training experience.

Philippines

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What I'm looking for

I seek a role that values customer satisfaction and teamwork, offering growth opportunities.

I am a passionate customer service representative with extensive experience in fast-paced environments, including roles as a barista and content moderator. My journey began with a Bachelor’s degree in Customs Administration from the Lyceum of the Philippines University, where I developed a keen interest in innovative ideas and principles that I apply to my work daily.

Throughout my career, I have honed my skills in customer service, communication, and critical thinking. My recent role as a Barista Trainer at Starbucks in Kuwait allowed me to lead a team while ensuring exceptional service delivery. I thrive in dynamic settings, always striving to enhance customer experiences and foster positive relationships. My adaptability and attention to detail have been key to my success in various roles, including my current position as a Content Moderator at TaskUs Philippines.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

TaskUs Philippines

Nov 2023 - Present (1 year 7 months)

Responsible for monitoring user-generated content and applying guidelines to assess permissibility. Focused on detail and adaptability to ensure compliance with standards.

Content Moderation Compliance Problem Solving

Barista / Barista Trainer

Starbucks, Kuwait

Nov 2022 - Mar 2023 (4 months)

Provided exceptional customer service by preparing and serving a variety of beverages. Worked in a fast-paced environment, collaborating with team members to ensure efficient operations.

Customer Service Beverage Preparation Team Collaboration Fast Paced Environment Communication Skills

Customer Service Representative

Amazon Philippines

Jun 2022 - Jul 2022 (1 month)

Identified and assessed customer needs to ensure satisfaction. Followed communication procedures and built trust through interactive communication.

Relationship Building Problem Solving Active Listening

Seller Support Associate

Majorel Philippines Inc.

Mar 2021 - Mar 2022 (1 year)

Managed seller engagements with end-to-end ownership, providing proactive problem-solving and assistance to ensure seller satisfaction.

Problem Solving Interpersonal Skills Communication Customer Support

Taping Apprentice

EDS Manufacturing Inc. - Yazaki

Oct 2020 - Mar 2021 (5 months)

Worked efficiently to complete products within time constraints while adhering to standard operating procedures and maintaining quality.

Time Management Quality Control Standard Operating Procedures

Service Crew

Art88 Food Corp. - McDonald's

Jan 2018 - Apr 2018 (3 months)

Delivered world-class customer service by addressing guest concerns and complaints professionally, ensuring adherence to restaurant policies.

Customer Service Conflict Resolution Teamwork Communication Skills

Education

Degrees, certifications, and relevant coursework

Lyceum of the Philippines University

Bachelor of Science, Customs Administration

2015 - 2018

Studied Customs Administration to gain a better understanding of innovative ideas and principles applicable in various fields for professional performance.